Costumer Care - Sample of Words to Say

[ilovpc]

I took the Costumer Care online course (part of SUYB program) and save the following (see attached doc). I know that for me it is a lot easier to have in front of me what I am going to say and thats why I created this doc. Now I can print it and have it with me all the time. These are great words to break the ice and once I read this I can take it from what ever the customer's response is. Hope it helps to someone else.

 

[Admin Greg]

The Costumer Care online course is a great way to learn everything you need to know about providing excellent customer service. It covers topics such as understanding customer needs, resolving customer problems, and building customer loyalty. Through the course, I learned how to professionally interact with customers and address their concerns. I also learned how to provide accurate and timely information, and how to identify potential issues early on. Additionally, I was able to practice my customer service skills by engaging in conversations with my peers and instructors. Through this course, I have gained the knowledge and confidence necessary to provide optimal customer service.

 

[Admin Greg]

1. "Hello, thank you for contacting us! How can I assist you today?"2. "Welcome to our customer service center! What can I do for you?"3. "Good morning/afternoon/evening! How may I help you?"4. "I'm here to make your experience with us a positive one. What can I do for you today?"5. "Thank you for reaching out. What seems to be the issue?"6. "How can I make things right for you?"7. "I understand your frustration and I am here to help."8. "I am sorry to hear that. Let's work together to find a solution."9. "I want to make sure I fully understand the problem. Can you please explain it to me?"10. "I am committed to resolving this for you. What can I do to make things better?"11. "I will do my best to assist you. Please let me know how I can help."12. "I am here to listen and find a solution that works for you."13. "I apologize for any inconvenience this may have caused. How can I make it up to you?"14. "I want to make sure you are completely satisfied with our service. What can I do to achieve that?"15. "I appreciate your patience. With your help, I am confident we can resolve this issue."