Contacts Without Contact Information

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Discussion Overview

The thread explores various experiences and opinions regarding the practice of contacting customers who have placed orders without providing complete contact information. Participants share their approaches to handling such situations and the reasoning behind their choices.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant mentions looking up customers' phone numbers in the phone book or through 411 to contact them.
  • Another participant notes that they do not search for contact information, suggesting that customers may prefer to order without further communication.
  • One participant expresses a strong stance against contacting customers without complete information, stating they rely on hosts to ensure forms are filled out.
  • Another participant shares that they typically ask the host for missing contact information, as hosts are likely to be in touch with guests after orders are fulfilled.
  • One participant mentions that they do not hunt down missing information, believing that if customers wanted to be contacted, they would provide their details.
  • A participant in their early months with Pampered Chef expresses curiosity about others' practices and mentions using information from checks to make contact.
  • One participant states they actively seek out contact information to address any issues and consider customer care calls.
  • Another participant shares that they also use information from checks to thank customers for their orders and follow up on their satisfaction.
  • One participant expresses surprise at the number of customers who have never received a follow-up call after years of purchasing products.

Areas of Agreement / Disagreement

Views differ significantly among participants regarding whether to seek out contact information for customers who have not provided it. Some participants actively pursue this information, while others do not, leading to no clear consensus on the best approach.

Contextual Notes

Participants share personal experiences and practices related to customer contact, reflecting a range of approaches based on individual comfort levels and business strategies.

Who May Find This Useful

Consultants looking for insights into how peers handle customer contact situations may find this discussion relevant.

Bren706
Bren706
Gold Member
Messages
2,380
If you receive outside order forms with just a name, and maybe and address, have you ever taken it to the point of looking their phone number up in the phone book or through 411? and then called the customer?
 
I don't get too many like that, but I don't search for their number, sometimes they don't give it for that reason, they just want to order from whoever is having the show and be done with it ya know?
 
No way no how. I would never do that.

I encourage my host to make sure all forms are filled out when I do my host coaching, but if it's not, then oh well. One less person for me to call. :)
 
When I haven't gotten a phone number for someone, I typically just call the host and ask her. After all, unless it is a direct ship order, she will probably be in touch with the guest after the products arrive.
 
I usually get full information, but I don't go hunting it down when I don't. I figure if they wanted me to contact them, they'd give me the info.However, I have used the info on someone's check when the form isn't filled out completely.
 
  • Thread starter
  • #6
Thanks for the advice. That is what I figured, but I didn't know if other's did do that to reach more contacts, etc. raebates, I have also used their data from their check. I am just into my 4th month with PC, and trying to make those contact calls to get some bookings!
 
I do hunt down the information so that if there are problems I can contact them. I'm not sure whether I'd do a customer care call or not.
 
I take the information off their checks as well - I figure they gave me a check and it's common courtesy to make sure to thank them for their order (or at least thank their machine) and make sure they are enjoying their new products. I've had many outside orders tell me they've never gotten a follow up call before and I figure maybe they'll remember me the next time around!
 
Me, too, Gina. I'm shocked (and a bit disappointed) at the number of people who tell me they've been buying PC for years and mine is the first CC call they've received.
 

Frequently Asked Questions

What does "Contacts Without Contact Information" mean in Pampered Chef?

"Contacts Without Contact Information" refers to individuals in your Pampered Chef database who have been added as potential leads or customers but do not have any associated contact details, such as phone numbers or email addresses. This can make it challenging to reach out to them for follow-ups or promotions.

How can I add contact information for these contacts?

You can add contact information by accessing your contacts list in your Pampered Chef account. Locate the specific contact without information and edit their profile to include their phone number, email address, or any other relevant details. Make sure to save your changes to update the contact record.

Why is it important to have contact information for my leads?

Having contact information for your leads is crucial for effective communication and follow-up. It allows you to reach out with personalized offers, invitations to parties, or product information, ultimately increasing your chances of converting leads into customers.

What should I do if I cannot obtain contact information for these contacts?

If you are unable to obtain contact information, consider reaching out through social media or other networking methods. You can also engage with them during events or parties to gather their details. Building a rapport can encourage them to share their contact information willingly.

Can I remove contacts without contact information from my list?

Yes, you can remove contacts without contact information from your list if you feel they are no longer relevant to your business. However, it's a good practice to try to reach out or gather information before deleting them, as they may still have potential as future customers.

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