Consultant Recieved Her Paperwork but Not Products?

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Discussion Overview

This thread discusses experiences related to new consultants receiving their product kits and associated paperwork from Pampered Chef. Participants share their frustrations and confusion regarding shipping issues, delays, and the contents of the kits.

Discussion Character

  • Anecdotal

Main Points Raised

  • One participant shares their experience of a new consultant not receiving the product kit, only receiving paperwork, and expresses frustration about the situation.
  • Another participant, identifying as a director, suggests contacting the solution center on behalf of the new consultant to address the issue more effectively.
  • One participant mentions their plan to personally deliver products to the new consultant once received and to adjust the consultant's 30-day start date accordingly.
  • Several users note that there may have been misunderstandings leading to only paperwork being shipped again.
  • One participant recounts their own experience of receiving two boxes of products after initially being told theirs had not shipped, highlighting confusion in shipping records.
  • Another participant discusses a similar delay with a new consultant in Germany, who has not received their kit despite being promised a reshipment.
  • One participant mentions receiving their product kit promptly, contrasting with others' experiences of delays.
  • Another participant describes receiving catalogs that were mismatched with pricing, indicating potential issues with shipping accuracy.
  • One participant reports a new consultant receiving product but lacking paperwork, raising further questions about the shipping process.
  • Another participant notes a new consultant receiving changeover materials without the actual kit, adding to the confusion.

Areas of Agreement / Disagreement

Views differ regarding the reliability of shipping and fulfillment processes, with some participants experiencing delays and others receiving their kits without issue. No clear consensus emerges on the reasons behind these discrepancies.

Contextual Notes

Participants are sharing personal experiences related to the shipping of consultant kits, which appear to vary widely in terms of timeliness and completeness.

Who May Find This Useful

New consultants and their directors may find this discussion relevant as they navigate similar shipping issues and seek to understand the experiences of others in the community.

P
Pampered Laura
Anyone ever heard of this? Here's an email I just got from one of my new consultants:
I am so confused? I called the 800-687-2433 number for the solution center on the 26th to report that I had not received the product for the consultant kit yet and was needing an ETA, they said they showed I had received it but they would reship...
Today I got another of the paperwork kits but still no product. Am I under the wrong impression that I am to receive the items displayed in the photo for the Consultant Kit, not just the paperwork? They are closed until Monday when I will call again, but what should I be expecting? I had a show on the 4th that actually became a catalog show and I am frustrated that my 30 days will end the 26th yet haven't received my product kit...I actually bought ingrediants to made the aloha pizza and spicy shrimp ceviche this weekend since my tracker showed it should arrive today and now I don't have the product to actually make these items?...
Do you have any info that might help me when calling on Monday?
Thanks for any input...
 
Wow... how frusterating. If I were you I would call on her behalf. Obviously they are not understanding her problem and she probably wouldn't be comfortable asking them to push back her 30 days, but as her director they will probably be more responsive to you. Just my 2 cents...
 
  • Thread starter
  • #3
Yep I'm going to contact them on Monday and ask them to send her products to me and I will personally deliver them to her. And I'm going to ask them to change her 30 day date to be the day after *I* recieve her products from her kit.
Are new kits shipped in two boxes still? Wondering where two packages of products have gone...
 
Maybe they misunderstood her and only shipped the paperwork part a 2nd time? if anything, she's all set on paperwork :)
 
  • Thread starter
  • #5
LOL no joke!
 
I just signed up last week and had the same thing happen to me. I called HO and they said it looked like my products had never been shipped so they were overnighting them to me. Well, Friday I received two boxes of products (the overnighted one and apparently the old one). FedEx had a label on it that said "Replacement-Damaged Label". HO is sending FedEx to p/u other box on Tuesday. Wish I could have kept it!!! Well, it was just weird because FEdex and HO had no record of the products being shipped.
 
Laura, CALL TODAY!! They are open until 6 pm. Good Luck and let us know what happened!
 
I know my situation is a bit different because I'm in Germany with an APO address BUT, I have a new consultant who signed on 1 Jun and she STILL hasn't received her kit. I called about a week and a half ago and they said they would reship it but she still doesn't have anything. The worst part is, I plan to have her start date changed to the day she does finally get her kit BUT she has two shows ready to submit! UGH! Not sure what's going on.
 
Glad I don't have any new consultants to worry about this for... oh wait, that's a bad thing, isn't it?
 
Yikes that is scary!!:confused:
I had a recruit sign Wednesday evening and she received her kit today!!:eek: :D She & I are both so impressed!! And yes, she got everything!!
 
Congrats on the new recruit!

BTW... Amy, got your PM... if my status stays that way, we can call it official in Chicago! Woo Hoo!!! I think Ann should make me a special ribbon just for it.
 
After I signed I received my product but no paperwork. I didn't know they came in 2 boxes. I waited a few days then called HO - they sent it out and I got a few days later. I was confused too when I didn't get all I was expecting.
 
  • Thread starter
  • #13
Kind of the same thing...

I ordered some catalogs that showed on the tracking were supposed to be here yesterday. I checked today and there was nothing there. I called FedEx and they said the shipper made a label but never gave them the package!

Maybe some new people in HO's shipping dept haven't been trained correctly?
 
When I received my stuff about 5 or 6 weeks ago now, they were in two boxes but the boxes were banded together. It sounds like they got separated from each other and only one was delivered. Twice.
 
katie0128 said:
BTW... Amy, got your PM... if my status stays that way, we can call it official in Chicago! Woo Hoo!!! I think Ann should make me a special ribbon just for it.
Click to expand...
Did I miss something? What new status for you, Katie? :confused:
 
I had a new consultant on my team get Canadian catalogs in his starter kit. It took us a while to figure out why the prices in the books didn't match up with the prices in PP
 
One of my new team members just recieved the product, but no paperwork. What is going on??
 
Get this, my new consultant that STILL hasn't received her kit just got changeover material for Spring. The Taste of the Trophics stuff and one pack of catalogs. What in the world...
 

Frequently Asked Questions

What should I do if my consultant received her paperwork but not her products?

If your consultant has received her paperwork but not her products, she should first check her order status through the Pampered Chef consultant portal. If the order shows as processed but the products have not arrived, she should contact Pampered Chef customer service for assistance.

How long does it typically take for products to arrive after paperwork is received?

The delivery time for products can vary depending on the shipping method chosen and the location. Typically, products are shipped within a few days of the paperwork being processed, but it can take up to two weeks for delivery. It's best to check the tracking information for the most accurate updates.

Could there be a delay in shipping the products after the paperwork is processed?

Yes, there can be delays in shipping due to various factors such as high demand, inventory issues, or shipping carrier delays. If a consultant is experiencing a delay, she should reach out to customer service for more information on her specific order.

What information should my consultant provide when contacting customer service about missing products?

When contacting customer service, your consultant should provide her consultant ID, order number, and any relevant details about the order. This information will help the customer service team locate her order quickly and provide assistance.

Is there a way to track the shipment of products after the paperwork is received?

Yes, once the products have been shipped, your consultant should receive a tracking number via email. She can use this tracking number on the shipping carrier's website to monitor the status of her shipment until it arrives.

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