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Pampered Chef: Consultant Connection ecards not working!

  1. Liquid Sky

    Liquid Sky Advanced Member

    770
    2
    Is anyone else having issues not being able to send an ecard to your team member through Consultant Connection? I keep getting the message: The Web server is incapable of performing the request. Please try your request again later. Please contact the Web server's administrator if the problem persists.

    Thank you.
     
    Jul 24, 2009
    #1
  2. NooraK

    NooraK Legend Member Gold Member

    5,884
    29
    Have you called Tech Support? I have not team so no need for the service...
     
    Jul 24, 2009
    #2
  3. janetupnorth

    janetupnorth Legend Member Gold Member

    15,120
    2
    Did you pay extra to upgrade your site to use them?
     
    Jul 24, 2009
    #3
  4. Liquid Sky

    Liquid Sky Advanced Member

    770
    2
    Yes, I paid to upgrade. I can work with the enewsletter portion but the ecard function is giving me that error message.
     
    Jul 24, 2009
    #4
  5. SLDOWDY1978

    SLDOWDY1978 Member

    151
    0
    I would call. If you are paying that much to have that service then i would not be pulling my hair out to figure out what is wrong with it. JMO.
     
    Jul 24, 2009
    #5
  6. Liquid Sky

    Liquid Sky Advanced Member

    770
    2
    I just talked to Tech Support. Apparently, many consultants are having the same issue. Anyhoo, the ecard function can be sent under the "Performance Tracker" as well. They are looking into fixing the error on the page(s) that are linked from the "Take Action" heading.
     
    Jul 24, 2009
    #6
  7. chefann

    chefann Legend Member Gold Member

    22,238
    5
    I don't see any links to the eCards on my Consultant Connection, just the newsletter. :grumpy:
     
    Jul 24, 2009
    #7
  8. beckyjsmith

    beckyjsmith Member

    398
    0
    Ann.. when you pull up the performance tracker each consultant will have a box by their name that you can click. It will give you the option for an ecard. Also, if you click on the Take Action items, you get the option to send one as well. Like the OP, I had the same error message when I tried to send cards to my consultants who earned rewards and such. It is working for me now though.
     
    Jul 25, 2009
    #8
  9. chefann

    chefann Legend Member Gold Member

    22,238
    5
    Well, clicking the box next to each name is hardly intuitive. I'll go take another look. None of my team show up in my Take Action area - that area's actually blank for me.
     
    Jul 25, 2009
    #9
  10. mscharf

    mscharf Advanced Member

    700
    0
    they only put stuff in the "Take Action"area for greaet milestones, so you can recognize that person. such as earning PC dollars in first 90 days, new consultant on your team, etc.

    You can send a card to anyone on your team (or everyone at the same time) in the performance tracker area, just check their little box and then at the bottom on the page you can see the ecard button
     
    Jul 25, 2009
    #10
  11. beckyjsmith

    beckyjsmith Member

    398
    0
    I agree.. even after seeing the demo at conference I couldn't remember exactly how to do it. I just kept looking around until I saw that option. Have fun with cards now!!
     
    Jul 25, 2009
    #11
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