Closing a Show and Handling Late Orders: Tips for Direct Sales Reps

[Nicky]

I had a show the last week of July and I told her I wanted it closed by the last day. Well needless to say she did not want it closed then. I called her several times and had to leave her a voice mail so I told her that it had to be closed by Aug. 5th and still no response. So a couple of days ago I sat down and combined the only two orders that was gotten at her show and sent them in. Both ladies lived at the same house. (Mom and Daughter) I was at church today and the hosts mother called me left me a message and said they had some other orders and wanted to close the show. What do I do now???

 

[Rebeccascabinet]

Call her back and explain that you had to close the show by the 5th, that you left multiple messages and had to send in the order. She can still give you the other orders she collected and maybe that'll equal a show.

 

[Admin Greg]

The show has been closed and I have not sent her a e-mail yet because I am not sure how to tell her that is was already closed. Should I just send her an e-mail and tell her it was already closed and that I sent the orders in. Then tell her the only way she could still get the free product is if someone else books a show. or what??I would email her and explain that you had to close the show on 8/5 as you needed to place the orders for the ladies who ordered on the last day of the month, and that unfortunately there are no more free products available for her since the show is now closed. I think that is being honest with her. You could also encourage her to book a show now for September and then she can take advantage of the host specials for September!I agreewhen I do my shows, I always tell them, I will give as long as they need to get their orders in, but the show will close at the end of the month, and then I would tell them what the current special is, if they want to have a show the following month, the show will close at the end of the month, so they can take advantage of the current month's special.I would put in the email that you're sorry she missed the chance at the free products, but if she wants to book a September show, she can get the free products for that month. People don't realize how important it is to close a show by the end of the month, unless you tell them. So I would just explain it to her and let her know she can book for next month if she wants.ThanksThanks everyone for the help. I did e-mail her and told her that I needed to close the show by the end of the month and I had already closed it. I also told her she could book a Sept. show and get the Sept. special. I also told her that I would be happy to help her with any questions she had about booking a Sept. show. Thanks again for all of your help.