Closing a Show: What to Do When Unexpected Orders Come In - Tips and Solutions

[tiffanyfitzhugh]

so i had a show on friday......after the host and i had settled everything up she asked about doing a catalog show in december to get a few things that she didn't get this time. so i close the show on sunday thinking that since she's told me there aren't any outside orders and that she's already written me a check for the items that she wants we're done....and today i get an email asking me if we can leave it open until friday so her mother in law can order.....should i just take the loss and get her the $15 product that she would earn and give her half off on something? or just apologize like i've already done because i thought we had the understanding that she wanted her show closed because she wanted her order there asap.....

TIA!

 

[pamperedlinda]

Be honest with her. Tell her what you told us - that you thought she was through since she did her order and paid. Have her hang on to this order and add it to her catalog show. If that order has some of the stoneware on it - then as a goodwill gesture, you could pay the 20% since it won't be on sale in December.

 

[princessmeshelle]

i'm wih linda!

 

[pampermejolene]

I agree with Linda too. Maybe open her catalog show now just to make sure that this order doesn't end up left off next month.

 

[raebates]

Me, too. I'd say, "I'm so sorry. I've already submitted your orders. When we met to close your party, my understanding was that you were interested in receiving your products right away. Can we add your MIL's order to the December catalog party we talked about?"

 

[Chef Kearns]

You could ask her to pay it forward. Put her mother's order on another host's show then put a random outside order on her catalog show in Dec. I ask my hosts to do that sometimes. Sometimes they ask to do it themselves. I am always putting stray orders on a show to help a host sometimes as much as $200. It is a good feeling to help someone out.

I don't think you owe any $$ to make this situation right. You were both done with the show. She's paid you and you had every reason to think that the show was closed.

 

[wadesgirl]

If you already made arrangements to close her show, then be honest with her and let her know that you already closed it like previously discussed.