Can You Modify an Order Once It Has Downloaded Into P3?

[princessmeshelle]

i'm sorry if this has been asked before, but once we download an order from out website, can we make changes to it in P3? i have 2 orders on my website for a show and i'm waiting to verify them with the customer before downloading them. the host and i want to close the show today and i'm just kinda waiting on these people to confirm their orders. the only other time i had to do this was with my grandmother, and she was on the phone with me while i was closing up my mom's show. so, do i wait to talk to these people? or just start closing the show?

 

[pcchefjane]

I've never called anyone who places an order online. Are we supposed to? I usually email them to thank them and like this month, the person ordered the mini-serving spatula and I called to tell her unglazed stoneware was on sale. Does anyone else call the online ordering people if there is no question?

I usually change the shipping from direct to host unless the person tells me otherwise! Also if it is an order I am giving free shipping and/or sales tax on, I change that amount to "Consultant gift" under payment.

 

[princessmeshelle]

i dunno, on the websit it says to confirnm the orders before downloading them, i just try to follow instructions.... i think i drive my recruiter crazy with how wicked literal i can be. i am just paranoid about some things i guess...

 

[chefmoseley]

Yes you can change the order once you download it. Just make sure you send the person a receipt as the order confirmation they received online will no longer be correct.

 

[Sheila]

I just hit "reply" to the e-mail notification that I get with the order info & tell them Thank You for ordering & let them know the estimated date for closing the show. I also tell them in that e-mail that if they have any questions, to feel free to call or e-mail.

If there are any problems with the order, I address them in that same e-mail. I've had people this month forget to use the "November Guest" code for their stoneware, so I change it in P3 which lowers the price & then tell them in the Thank You e-mail that their price is actually less.

We are restricted from doing "ship to host" here in Japan (violates custom's regulations), so if someone chooses that option, I tell them in the Thank You e-mail why they can't use that option, what the correct shipping & total amout for their order should be & ask for e-mail verification that the new amount is okay. Then I wait for them to confirm via e-mail before I close the show. The best way to remember, is when I change the order to "direct", I leave the payment at the lower price so I get an error message & can't "forget" to get verification before I charge them more. When they respond saying the higher price is okay, then I change their payment amount in P3. (It's also a good idea to print their online order & the e-mail trail in case they come back later complaining that you charged them more.)

When you increase their price for any reason, mailing a new receipt is a GREAT idea (I can't do that here, we are not allowed to use the military mail system for business purposes).

If I'm lowering the price, I don't worry about getting an e-mail response or "okay" before doing the change in P3. Who's going to complain for getting out cheaper?

 

[DebbieJ]

DEFINITELY call them. They aren't coming to the show, so they need to know about guarantees, returns/exchanges, you need to ask them about the opportunity and about hosting, and let them know you are here to help!

 

[chefann]

When you increase their price for any reason, mailing a new receipt is a GREAT idea (I can't do that here, we are not allowed to use the military mail system for business purposes).

If I'm lowering the price, I don't worry about getting an e-mail response or "okay" before doing the change in P3. Who's going to complain for getting out cheaper?

If the order is part of a show (not an individual order), then the customer needs a receipt anyway. Their confirmation screen from the web is not, in that case, considered a receipt.