Can I purchase a replacement freezable tray for Chillzanne server?

[shoesarefun]

My customer lost the freezable tray for the chillzanne rectangle server. Called HO and since it was lost not broken, it cannot be replaced under warranty. I asked about buying the replacement part and I can't get that either. Any ideas?

 

[vwpamperedchef]

Do you think she lost it at someone's house when she brought her veggies and dip? Like maybe when it was being washed?? Or is it LOST in her house?

That stinks. Does PC have a replacement part for it???

I dont know what to say.... but sorry!

 

[wadesgirl]

Offer your customer 10% off a new one. Or to do a show and they can get a new one for free.

 

[PC1]

I found this website thru here, they are the makers of the chillzanne line, I actually was able to get replacementsfor the plastic dome top for the old round chillzanne veggie dry for $10.00 plus shipping. I believe the site is sierrahousewares.com. They are very fast with getting the items out, received mine within 3-4 days. Good luck.

 

[AnaCash]

Hi there! I'm sorry to hear that your customer lost the freezable tray for the Chillzanne rectangle server. Unfortunately, as it was not a faulty or broken part, it cannot be replaced under warranty. However, you can try reaching out to our customer service team to see if they have any suggestions for purchasing a replacement part. In the meantime, you can also suggest using ice packs or frozen water bottles to keep the server chilled. I hope this helps! Thank you for being a loyal customer.