Broken Trifle Bowl Solution for Upset Customer | April Purchase

[tvwalsh72]

I have a customer with a broken Trifle Bowl on her hands she is soooo upset because she purchased it in April and loves it. Is there anything I can do for her?

I Think her husband threw most the the peices in the garbage. I don't think that there is much to send back.

 

[dannyzmom]

As long as she has one tiny piece she can get it replaced - it's under warranty.

 

[jlevernier]

Do an adjustment on-line. They might not even ask you to send anything back.

--Jenny L

 

[legacypc46]

I am continually AMAZED at how incredible the return policy is....do try doing a product adjustment!

 

[AnaCash]

Hi there, I'm sorry to hear that your customer's Trifle Bowl broke, I can understand how upsetting that must be for her. As a Pampered Chef consultant, I am happy to assist you with this situation. Our products are backed by a lifetime guarantee, so if the Trifle Bowl broke due to a defect or issue with the materials, we can definitely replace it for her. However, since it sounds like some of the pieces may have been thrown away, it would be helpful to have a photo of the broken bowl and any remaining pieces. This will help us determine the best course of action for your customer. Please have her reach out to our customer service team at [insert customer service number] and they will be more than happy to assist her with getting a replacement. Thank you for bringing this to our attention and we apologize for any inconvenience this may have caused. We appreciate your support as a Pampered Chef consultant.