Broken Stones & Poor Shipping: A Frustrating Problem

[dawn424383]

Is it just me, or have you all had a lot of broken stones lately? I feel like I'm doing more product adjustments than I am shows! I like the fast shipping, but if pieces are arriving broken, I don't think it sends a good message to our customers. I'm not sure if it is PC or UPS to blame. The last few shipments didn't seem like they were packed very well. Too much space in the box for things to shift around, and only one little "foamy thing" on top. On the other hand, one box I received, the box itself was so smashed up, I find it hard to believe that it could have left the warehouse in that condition, so I think UPS had to be responsible for that one. Just venting.

 

[PamperYourKitchen]

Broken Stones, lost customers...I have had the 'broken stone' experience lately, too! I've had shows where I'm talking about the stones and people say that theirs cracked, broke, etc...they sent them back and got replacements, which also cracked! This hasn't just happened once, it's been at several shows! I know that there are faulty stones, and you'll expect that, but for the same person to get two in a row...that's really hurt my stone selling! I'm not sure if it was in the packing or shipping, but it's sure frustrating!

 

[Admin Greg]

I really do love PC and I think the quality of the product is great, but we can't sell broken things! Okay, I'm done now. Thanks for listening.I have also noticed an increase in broken stones lately. I agree that it is frustrating and sends a negative message to our customers. I have reached out to PC about this issue and have been assured that they are working on improving their packaging and shipping methods to reduce the number of broken items. I hope that they are able to address this issue soon because it is definitely a hassle for us consultants to have to deal with.