Rosechef
- 137
I've had many lately.
First off, my top selling host ever ($1500+ show & 6 bookings), ordered a replacement part. A part was delivered that had a completley different customer's name on it and was the wrong item. How in the world did they screw up a customer's order from Canada to go to NJ????
Same host.....another guest returned an item and called HO without going through me. She was sent a label to return the item. Guess what....the label went to the host instead. Host had left a voice mail for me that she wanted to return a few items and exchange for something else just a day before, but I had a death in the family and hadn't gotten to the message until a couple days later(out of town). Then, we lost power. I called her on Sunday to go over the return with her and she tells me that a fedex guy showed up on Thurs (the day after she left me the message) saying he had a return label for PC. She quickly boxed everything up and returned it on the label for someone else's stuff! When I called on Tues, it took forever to straighten this out.
I sent an email on Sunday and they never got back to me. I had to call on Tues. Oy! I just sent another email regarding a return.....wondering if I'll have to call Friday to follow up.
I've had customers get their orders without the customer breakdowns and without bags. Very irritating.
First off, my top selling host ever ($1500+ show & 6 bookings), ordered a replacement part. A part was delivered that had a completley different customer's name on it and was the wrong item. How in the world did they screw up a customer's order from Canada to go to NJ????
Same host.....another guest returned an item and called HO without going through me. She was sent a label to return the item. Guess what....the label went to the host instead. Host had left a voice mail for me that she wanted to return a few items and exchange for something else just a day before, but I had a death in the family and hadn't gotten to the message until a couple days later(out of town). Then, we lost power. I called her on Sunday to go over the return with her and she tells me that a fedex guy showed up on Thurs (the day after she left me the message) saying he had a return label for PC. She quickly boxed everything up and returned it on the label for someone else's stuff! When I called on Tues, it took forever to straighten this out.
I sent an email on Sunday and they never got back to me. I had to call on Tues. Oy! I just sent another email regarding a return.....wondering if I'll have to call Friday to follow up.
I've had customers get their orders without the customer breakdowns and without bags. Very irritating.