Why is HO's call back time taking over 3 hours?

[Christ Follower]

I have been trying to call HO for a week now and everytime I do, there has been a 3 hour and up call back time!

So today I called again and they said there is no call back system today and I could wait on hold or try back later. Well I've been on hold for over 30 minutes now and still nothing.

What's up with that???

And unfortunately, I have to speak to someone because it's nothing I can do over the internet. Grrrrr......

 

[redsoxgirl]

I called last week and it said there was 1.5 hr call back. I held and the call was answered in 3 or 4 min.

Don't give up!

 

[heat123]

They have been rather backed up lately but mondays are generally more busy than most!

 

[Christ Follower]

Well I called everyday of the week last week. I wonder what's up. I finally hung up the phone after waiting 40+ minutes. Hopefully I can get through to them soon.

 

[beepampered]

My call back come 4 hours after I placed the call. Crazy but it worked....

 

[StacieB]

I had a wait time of 4h56m to 5h16m this afternoon.

 

[cathyskitchen]

I'm wondering what is going on at HO. I ended up ordering a replacement part for a customer instead of waiting and waiting to hear back from an email I had sent about a cracked Classic Batter Bowl lid *3* weeks ago!! I don't think I ever remember it being this bad. I hardly ever call HO, either. I hope they can get things straightened out soon - is it growing pains?? I work at a big co. that has call centers, and we have to work on the phones when call volumes are high - they should have everyone (even Doris and Marla!) answering the phones when it gets this bad, in my opinion! The CEO of my company does, and he runs one of the largest investment co's in the world - why can't they??

 

[lacychef]

I had a huge call-back time last week too; but stayed on the line & someone picked up in about 30 seconds!

 

[wadesgirl]

Email HO and let them know this, they don't know about the problems unless we let them know.

 

[DebbieJ]

I always stay on the line and have never waiting more than 20 mins.

 

[Christ Follower]

I tried to stay on the line again yesterday after posting. I finally hung up after almost 50 minutes of DH and I taking turns on the phone. This is ridiculous!

 

[kaseydee]

Are they in an area having really bad weather lately & maybe a lot of illness going around?

 

[DebbieJ]

I tried to stay on the line again yesterday after posting. I finally hung up after almost 50 minutes of DH and I taking turns on the phone. This is ridiculous!

Get a cordless phone and a headset. You can wash dishes or do laundry while you wait! LOL!

 

[janetupnorth]

Today the wait time was 1 hr. 37 minutes...they answered the phone in less than 1 minute!

 

[lockhartkitchen]

This started when they switched over to one number for everyone to call into. It's crazy! I need to call about an adjustment that hasn't come that I called in on Feb.23, but I dread the call.