Why Does Tech Support Take So Long When You Need It Most?

[ChefBeckyD]

Wow! I know you had a rough time - but that is no reason to take it out on Beth - I can see nothing in her post that warrants your reply....or your language.

 

[BethCooks4U]

For your info snooty britches, I didn't submit yesterday because my fricken pampered partner crashed at 9 pm last night. I had it all ready to go. I had been at my mom's all day and had it ready to submit. I went home, and it wouldn't pull up.Keep getting error message. You don't have to be such a b*t*H!

Ouch! I really feel you are over reacting here. I was only saying that if how I was reading it was what happened they wouldn't fix it. Did you see the post I made saying that I hoped I HAD read it wrong (and the second paragraph of the post you quoted)??

I know you're stressed right now but this attack was totally unnecessary.

 

[Koolotus]

I'm with Beth on this one, everyone in this thread came to support you.
sorry you can't see that.

 

[dannyzmom]

For your info snooty britches, I didn't submit yesterday because my fricken pampered partner crashed at 9 pm last night. I had it all ready to go. I had been at my mom's all day and had it ready to submit. I went home, and it wouldn't pull up.Keep getting error message. You don't have to be such a b*t*H!

OMG!!!!
I understand that you are upset about what happened...but Beth was simply trying to help you understand what may or may not happen with HO. She was IN NO WAY being anything but courteous and helpful to you. You have some nerve attacking her like that. Beth gives assistance, help, guidance, coaching, advice and everything else to everyone on this message board - for what??? To get kicked in the teeth??? What is WRONG with you???? You need to take a major step back, re-assess the situation, and redirect your anger elsewhere. And when you're done with all that...an apology to Beth would be appropriate.
When people react to director's help like that it makes the rest of us want to put those people on IGNORE for fear of getting OUR heads bit off when we try to help.

 

[ChefLisa]

At first I read the 12:26 post the same way Beth did. I was thinking to myself, "Why didn't she get the orders earlier?" When someone else posted about the rebuilding of the show I thought, "Okay, now I understand the frustration!"

Beth is not a vicious person. We had a wonderful lunch together when she and her husband came to Atlanta a few months ago.

When writing anything online, many times what is in our head does not translate the same way when others read it. Please just try to keep that in mind when you are responding.

 

[legacypc46]

Your response to Beth was uncalled for. If you were seriously tired and your emotions were touchy when you posted that, then say so and apologize. Otherwise, I'm not willing to help someone who engages in personal attacks based on a perception (and a wrong one at that).

 

[PampMomof3]

WOW! All i can say is................... blah. I"m left speechless.

I can't believe that everyone came on this thread to support you and help you and you have the nerve to call Beth a *itch? Wow! I really can't believe it.:grumpy:

 

[pamperedlinda]

I'll have to add my own OMG! here too (especially after your post #16) I can't see how these words were Christianlike at all. Lord knows (and many cheffers too ) that Beth and I have had our disagreements here and there, but I've come to learn that it's more the way we talk/type/interpret/understand our thoughts than it it is downright disagreeing. She was only trying to help you and I think that if you reread everything you will see that.

You did have a huge letdown and I would be absolutely sick about it too. Take a deep breath and revisit this again, you will see that everyone was truely trying to help you.

 

[KellyTheChef]

Whooooaaa everyone!

No, Beth does not deserve to be called names...but I am SURE it was out of anger and frustration with the situation. We have all been in that spot where we take out our anger on the wrong person. Let's not all tell her 100 different ways that she needs to back off.

Honestly, when I read Beth's post, I felt like it may be taken the wrong way. Posting online does not give us the benefit of hearing tone of voice, or of seeing body language. While I know Beth was being helpful (and came back to SAY she may have misunderstood the original question) I figured the post may have been taken the wrong way.

PLEASE let's not let this thread get out of control and turn into a bashing session. I am not saying that the post #29 was OK...I am saying let's not add fuel to the fire of an already tense situation, KWIM?

 

[MissChef]

Whooooaaa everyone!

No, Beth does not deserve to be called names...but I am SURE it was out of anger and frustration with the situation. We have all been in that spot where we take out our anger on the wrong person. Let's not all tell her 100 different ways that she needs to back off.

Honestly, when I read Beth's post, I felt like it may be taken the wrong way. Posting online does not give us the benefit of hearing tone of voice, or of seeing body language. While I know Beth was being helpful (and came back to SAY she may have misunderstood the original question) I figured the post may have been taken the wrong way.

PLEASE let's not let this thread get out of control and turn into a bashing session. I am not saying that the post #29 was OK...I am saying let's not add fuel to the fire of an already tense situation, KWIM?

You know, Kelly, I have to get on here and tell you that I'm behind your post 100%. I am in no way saying it's okay to call Beth names, but I think it's because of frustration! I'm not saying that that makes it okay... I just have never seen her act that way before... and before we start saying that's not Christian like, I too am a Christian and many times need to ask for forgiveness because my tongue reacts before my common sense! Thats why it's good we are Christians because then we can go get our "checkup from the neck up" as my pastor would say. I also try to live my life by "He who is free from sin, let him cast the first stone." Well, that He would be Jesus, and I can guarantee He's not throwing stones, He's just waiting to be talked to, so He can makes things right!
I just don't think all the bashing is going to solve things and if anything might make it worse. AGAIN, I don't think it was appropriate how post #29 was worded and I do NOT think name calling is right! And Beth I'm soooo sorry, you got hurt!

 

[tabnat80]

Beth, I'm sorry for calling you a bad name, however, I do feel that you were acting (in post 23) ugly towards me. I felt as if you thought I was just holding out the show to reach another level. Whereas I have worked very very hard to get this show done on time. I usually give my host a week to close their show, this lady only had a couple of days to do this. Her show won't even be at a week until this Thursday. And when you said "I hate to rain on your parade but it sounds like you didn't submit yesterday because you wanted the host to be able to hit the next level" that sounded like a kick in My teeth. I am not a vicious person, but when I feel that someone is taking shots at me, I shoot back. Once again, I am sorry if i misunderstood you and got ugly with you.

And just to let you know, HO has not been cooperative and I am considering resigning from the Pampered Chef. I do not want to be associated with a company that does not value their employees. I have been at this comptuer almost 12 hours trying to get this thing straightened out. The show is finally submitted. I am exausted and am going to bed.

 

[dannyzmom]

You know, Kelly, I have to get on here and tell you that I'm behind your post 100%. I am in no way saying it's okay to call Beth names, but I think it's because of frustration! I'm not saying that that makes it okay... I just have never seen her act that way before... and before we start saying that's not Christian like, I too am a Christian and many times need to ask for forgiveness because my tongue reacts before my common sense! Thats why it's good we are Christians because then we can go get our "checkup from the neck up" as my pastor would say. I also try to live my life by "He who is free from sin, let him cast the first stone." Well, that He would be Jesus, and I can guarantee He's not throwing stones, He's just waiting to be talked to, so He can makes things right
!
I just don't think all the bashing is going to solve things and if anything might make it worse. AGAIN, I don't think it was appropriate how post #29 was worded and I do NOT think name calling is right! And Beth I'm soooo sorry, you got hurt!

You are very right Cathy.
It's just that rather than ask forgiveness, the original posted simply deleted her nasty post. Not that deleting it makes a difference, it's quoted in several threads after that. I still think Beth is owed an apology.

 

[BethCooks4U]

Beth, I'm sorry for calling you a bad name, however, I do feel that you were acting (in post 23) ugly towards me. I felt as if you thought I was just holding out the show to reach another level. Whereas I have worked very very hard to get this show done on time. I usually give my host a week to close their show, this lady only had a couple of days to do this. Her show won't even be at a week until this Thursday. And when you said "I hate to rain on your parade but it sounds like you didn't submit yesterday because you wanted the host to be able to hit the next level" that sounded like a kick in My teeth. I am not a vicious person, but when I feel that someone is taking shots at me, I shoot back. Once again, I am sorry if i misunderstood you and got ugly with you.

And just to let you know, HO has not been cooperative and I am considering resigning from the Pampered Chef. I do not want to be associated with a company that does not value their employees. I have been at this comptuer almost 12 hours trying to get this thing straightened out. The show is finally submitted. I am exausted and am going to bed.

You have had a very stressful 12 hours. I was not attacking you or saying that you were trying to beat the system. HOW I READ IT was once you put the show all together you had possibly misfigured and the host hadn't reached the level you had thought. I knew that you were frustrated and everyone was encouraging you that HO would allow the show and I just wanted to point out that they may not, depending on how they looked at the situation.

Get some rest and shake it off. Don't just decide to walk away from your business because of this issue with HO. They do value us. Consider what a nightmare it would be for them if they made half the exceptions we think they should (In your case I think they SHOULD allow it though!). Try to get ahold of Doris' book she addresses just this issue. It might help you.

 

[janetupnorth]

WOW!I popped in to see why this thread was so long and WOW!It got really out of hand.Tabitha - I just have to address your last post. I can't believe you don't think PC cares about its consultants - notice I said CONSULTANTS not employees, we are INDEPENDENT CONSULTANTS. I think they bend over backwards for us and provide long hours for tech support.As an IT person, I can understand why they don't bend rules. Should they bend for every person who doesn't upgrade to the new software when recommend because they can't keep up with the old. Or for every person who may have a harddrive fail? Bending for one would mean they have to bend for all and why have rules then?We are becoming such a "me" society and except everything to be handed to us.I KNOW you worked your butt off to complete this show and KNOW it stings but sit back and figure out what YOU can do to improve your situation:
1. Upgrade hardware/software.
2. Keep better back-ups - even when I enter directly to P3, I like to have a paper filled out in case my system acts funky or crashes. I destroy it after the show is successfully submitted.
3. Direct your anger at the object that accidentally failed, not those trying to help you....just some initial thoughts. Now go get some sleep and wake up more refreshed and clear-headed and less emotional.

 

[wadesgirl]

I know sometimes there are certain situations that things happen but for all of those who have read The Pampered Chef book, Doris explains why they had to make the "no exception" rule. Technically you had all month to make the deadline. This is why I always tell people a day or two before the actual deadline. Closing a show within 2-3 days is not unreasonable as alot of us do this all the time. Sorry that this happened to you and I hope you come to a reasonable solution.

 

[dannyzmom]

I know sometimes there are certain situations that things happen but for all of those who have read The Pampered Chef book, Doris explains why they had to make the "no exception" rule. Technically you had all month to make the deadline. This is why I always tell people a day or two before the actual deadline. Closing a show within 2-3 days is not unreasonable as alot of us do this all the time. Sorry that this happened to you and I hope you come to a reasonable solution.

Very smart way of handling things.
With Sell-a-thon this year I, worked really hard to close shows within 3-4 days. And then for my 6/27 and 6/28 shows, I let the hosts know well ahead of time that we'd be closing the DAY OF the show...so she needed to have all OO's collected and paid for BEFORE the show and she had to have her wish list put together before the show so that after the demo it was simply a matter of adjusting her wish list to meet her needs. Both of my last-weekend hosts were GREAT about it and both shows closed quickly and painlessly on Saturday and Sunday...alowwing my all of Monday to iron out any kinks in case there were any.

 

[smspamperedchef]

We are all just here to help each other out. I don't think Beth meant anything against you at all. She was just saying what H.O. might say. We don't need to personally attack anyone for helping. Believe me, I have been disappointed by missing a deadline before because my P3 shut down on me. In fact, that happened to me just last month. However, if I had submitted my show earlier I probably would have been just fine and would have had more time to fix the problem. Now, I'm not saying you waited til the last minute or anything and you did try and correct the problem and were on the phone with Tech Support. I think they could have made an exception but they don't ever have to. However, it is very hard for the company to constantly make exceptions or people will always try and do it. I'm sorry this happened to you but it does state it their policies that no exceptions can be made. I wouldn't let this one incident make you decide to make a career change. The Pampered Chef is VERY good to us and I am always very impressed with what our company gives us.

 

[Nanisu]

Wow, are you sure you are willing to walk away from a business (obviously you are doing something right to have a $900+ show) just because of a technical glitch?What happened to you is just part of being in business for yourself. Learn to roll with the punches if you can. PC is a wonderful company and with 60,000+ consultants you have to believe that you are not the first person this has happened to. If they bend the rules for one, they have to bend it for all 60,000+....what a nightmare to keep track of.

Try to get some rest and maybe your perspective will be a little different in a couple of days. It's not like you're not going to get paid for it or something, it's just a technical glitch, not a nuclear explosion.

As for your comments to Beth, no one here is condemning you--we are not about that not even a little bit. We've all had frustrating things happen to us in this business. Been there, done that. Once again, that's part of being in business--ANY business. Hang in there, hope you stay.

 

[legacypc46]

I love that we have folks like you here Nancy. With 8 years in the business, you bring so much to your postings. (I love reading them.) You offered some geat words on this situation.

 

[PampMomof3]

Wow, are you sure you are willing to walk away from a business (obviously you are doing something right to have a $900+ show) just because of a technical glitch?What happened to you is just part of being in business for yourself. Learn to roll with the punches if you can. PC is a wonderful company and with 60,000+ consultants you have to believe that you are not the first person this has happened to. If they bend the rules for one, they have to bend it for all 60,000+....what a nightmare to keep track of.

Try to get some rest and maybe your perspective will be a little different in a couple of days. It's not like you're not going to get paid for it or something, it's just a technical glitch, not a nuclear explosion.

As for your comments to Beth, no one here is condemning you--we are not about that not even a little bit. We've all had frustrating things happen to us in this business. Been there, done that. Once again, that's part of being in business--ANY business. Hang in there, hope you stay.

Very well said Nancy!

Tabitha, i had a computer glitch w/PP last June with one of my consultants and she thought she submitted her show. It turns out that it didn't b/c her PP wasn't updated. So, guess what? I didn't get to promote to director until July AND I lost out on all the free s/s samples. Was I disappointed. Yes without a doubt but not once did I feel the urge to walk away.
You wonder why I'm telling you this? B/c I feel that they are really good to us and to let u know that all of us have been there one time or another.

So, what's the latest news?

 

[fikibiff]

I hate to rain on your parade but it sounds like you didn't submit yesterday because you wanted the host to be able to hit the next level. That is not a reason they will accept.

I have to say that I read this and heard a snotty tone in it as well. Even though I now realize that it was not intended, I could see how someone over tired and over emotional could react the way she did. I'm not condoning her responce, just saying that many of you reacted and started typing the same way she did.

 

[KellyTheChef]

Tabitha~

Since I had to put my two cents in earlier, I guess I am gonna give it to you again...even though you didn't ask for it!!

I hope and pray that HO was able to help you out with this...however, even if something happens that they are not able to fix it, please don't walk away from your business! I can see from your posts that you are a good Christian person who has a lot to offer to her hosts and customers! I pray that you are able to come to terms with this glitch and that you know that PC DOES love and cherish each one of us. However, with sooooooooo many of us it does make sense that they need to firmly enforce their "no exceptions" policy or else it would be anarchy! That doesn't mean that it won't suck big time if you miss out on your level of Sellathon...I am right there with ya and agree! But...in the big picture, I hope you can see that's it is NOT against you personally...it's just something that they have to do so things don't get out of hand.

I hope and pray that right now you are just hurt and need to work through your feelings...but that the Lord would lead you in the right direction with your final decision. I feel it would be a waste, though, for you to give up your business over this.

{{{HUGS}}}

 

[DebbieJ]

Can we just let this post fade into oblivion please?

 

[flemings99]

Can we just let this post fade into oblivion please?

AMEN---I got back on here to see what HO did as far as her sales credits and the sell-a-thon. Only to find the same back & forth that was on here last time----ENOUGH already---Forgive/forget:

 

[pampchefrhondab]

Sorry, I have to comment - okay get mad at me I'm way behind on posts and just getting caught up.

Tabitha - I'm so sorry this happend to you. I really wish HO would keep the 5 days into the next month to close our shows. Sometimes they allow it and sometimes they don't. Most of all I wish they would keep it consistent. I personally think they should make an exception for you especially since they have it documented you were on the phone with tech. support.

I was in a similar situation this month. My second show was closing on Monday night and I hoped I wouldn't have any problems. I needed to have it so I wouldn't go inactive. Luckily for me I didn't have any problems submitting it. Had I not been able to submit it as you did, I would have been very upset because I would have lost my career sales! If that would have happend and HO wouldn't help me I would feel like quiting as well. I can see how you feel they don't care.

Beth is a very nice person and I'm sorry took her post the wrong way. Actually when I was reading her post I thought, "Boy she sure isn't being very nice." Then I saw it was Beth and was really shocked. I thought boy that sure came out the wrong way because I know Beth wouldn't intend to be that way.

Like others have said, I really hope you don't quit PC. It is a great business. Just take it as a lesson learned. This situation will help you coach your recruits in the future! Also remember you will be able to purchase the products for at least 50% off and then take that as a deduction on your taxes. So it's really not as much free as you might think!

Take Care,

 

[janetupnorth]

Guys - as you re-read threads and comment, you HAVE to take it in context of what was there at the time the person read and that text doesn't convey meaning.I re-read this over and over and can totally see where Beth was coming from. She responded right after Tabitha's post about the host earning the $900 level and she was only at $845 and needed more. It was a confusing post and hard to tell what Tabitha meant. It could easily appear that she was trying to wait to get the host to the next level to which Beth replied from past experience of many that HO will not make an exception for that. She was JUST STATING FACT. Because she didn't appeal to the emotion of the situation, it appeared as cold. That is not Beth at all. She is very kind and sympathetic. But like others (myself included) we are not mushy, overly emotional reactionary people. We laugh, we cry, our hearts break with you, but we look at situations logically - cause and effect. She was stating Tabitha what effects to expect (no leniency) for the cause (show not submitted on time). She (Beth) immediately posted that she hoped she took the post wrong and that wasn't the case but then was called some very rude names. That was uncalled for and I'm sure hurt her very much.I'm sure Tabitha is reacting emotionally to a very rough situation for herself and hope she doesn't make a harsh decision and quit PC, but her reaction to Beth was uncalled for. She did apologize and hopefully those two can square that away between them.We should not be adding further fuel and hurt to the fire by taking sides here and making it a Beth vs. Tabitha thing. It is a Tabitha vs. her software thing!I'm sorry she had a crash and missed incentives, but like anything else in life, put on the big girl panties and get over it. If you react emotionally and give up something potentially good (PC) over something minor you've just given up many potential blessings.When life hands you a tough time, you don't throw up your hands and blame someone or something else...you dig in work a little harder and remember life isn't fair, but this too shall pass.I truly believe that we are learning to teach our kids unfairly. We teach them the mushy emotional side of "Oh I'm so sorry, you shouldn't have to deal with that." Our kids learn to be all about me rather than about service to others. I want my kids to learn that even if you do everything right, life hands you unfair situations. You may truly deserve better, but it may not come. So, don't blame others, but move on and MAKE something better.Ok, getting off soapbox now.Beth - thank you for your honesty and logical advice, sorry you were make to feel like crap for pointing out possible effects to think about.Tabitha - sorry you didn't get the products, but take the lesson, keep chugging and your hard work will earn you more than this measly round of products.

 

[Koolotus]

Guys - as you re-read threads and comment, you HAVE to take it in context of what was there at the time the person read and that text doesn't convey meaning.

I re-read this over and over and can totally see where Beth was coming from. She responded right after Tabitha's post about the host earning the $900 level and she was only at $845 and needed more. It was a confusing post and hard to tell what Tabitha meant. It could easily appear that she was trying to wait to get the host to the next level to which Beth replied from past experience of many that HO will not make an exception for that. She was JUST STATING FACT. Because she didn't appeal to the emotion of the situation, it appeared as cold. That is not Beth at all. She is very kind and sympathetic. But like others (myself included) we are not mushy, overly emotional reactionary people. We laugh, we cry, our hearts break with you, but we look at situations logically - cause and effect. She was stating Tabitha what effects to expect (no leniency) for the cause (show not submitted on time).

She (Beth) immediately posted that she hoped she took the post wrong and that wasn't the case but then was called some very rude names.

That was uncalled for and I'm sure hurt her very much.

I'm sure Tabitha is reacting emotionally to a very rough situation for herself and hope she doesn't make a harsh decision and quit PC, but her reaction to Beth was uncalled for.

She did apologize and hopefully those two can square that away between them.

We should not be adding further fuel and hurt to the fire by taking sides here and making it a Beth vs. Tabitha thing.

It is a Tabitha vs. her software thing!

I'm sorry she had a crash and missed incentives, but like anything else in life, put on the big girl panties and get over it. If you react emotionally and give up something potentially good (PC) over something minor you've just given up many potential blessings.

When life hands you a tough time, you don't throw up your hands and blame someone or something else...you dig in work a little harder and remember life isn't fair, but this too shall pass.

I truly believe that we are learning to teach our kids unfairly. We teach them the mushy emotional side of "Oh I'm so sorry, you shouldn't have to deal with that." Our kids learn to be all about me rather than about service to others.

I want my kids to learn that even if you do everything right, life hands you unfair situations. You may truly deserve better, but it may not come. So, don't blame others, but move on and MAKE something better.

Ok, getting off soapbox now.

Beth - thank you for your honesty and logical advice, sorry you were make to feel like crap for pointing out possible effects to think about.

Tabitha - sorry you didn't get the products, but keep take the lesson, keep chugging and your hard work will earn you more than this measly round of products.

AMEN.

Thank you

 

[pampchefrhondab]

I believe even if she was waiting for the host to get to the next level, if it was a PP problem she should not be penalized for it. Just my opinion. If HO wants to be so strict on the rules they should give us 5 days to close the shows from the month in order to get credit. If you have a show on the 30th it's very unlikely you will get it closed the same day. That means the party doesn't count for the current month or the next month incentives.

 

[ChefLisa]

Okay, I just want to give a little different perspective. Please do not throw stones at me.

There is a possibility the computer in question took down PP3. It could have been a virus, a clitch in the computer or even virus protection software. Something made it crash out. I (knock on wood three times) have not experienced a problem like that. However, I am ready with backups of my system. Now if there were known problems with PP3 from a recent update, I would expect Pampered Chef to make an exception. I have not read of any problems of that nature, so I do not think an exception is warranted.

As a suggestion for anyone else that might experience something like this in the future, if your system crashes and you are down to the wire, call a PC friend and have them sign on as you and submit that show. If my system crashed I do not know if I would have thought about that solution, but now I will keep that in the back of my mind. I will even share the idea with my team.

Now if I misunderstood the crash of the system, please again do not throw stones at me. Just politely point out my goofiness.

 

[dannyzmom]

Guys - as you re-read threads and comment, you HAVE to take it in context of what was there at the time the person read and that text doesn't convey meaning.

I re-read this over and over and can totally see where Beth was coming from. She responded right after Tabitha's post about the host earning the $900 level and she was only at $845 and needed more. It was a confusing post and hard to tell what Tabitha meant. It could easily appear that she was trying to wait to get the host to the next level to which Beth replied from past experience of many that HO will not make an exception for that. She was JUST STATING FACT. Because she didn't appeal to the emotion of the situation, it appeared as cold. That is not Beth at all. She is very kind and sympathetic. But like others (myself included) we are not mushy, overly emotional reactionary people. We laugh, we cry, our hearts break with you, but we look at situations logically - cause and effect. She was stating Tabitha what effects to expect (no leniency) for the cause (show not submitted on time).

She (Beth) immediately posted that she hoped she took the post wrong and that wasn't the case but then was called some very rude names.

That was uncalled for and I'm sure hurt her very much.

I'm sure Tabitha is reacting emotionally to a very rough situation for herself and hope she doesn't make a harsh decision and quit PC, but her reaction to Beth was uncalled for.

She did apologize and hopefully those two can square that away between them.

We should not be adding further fuel and hurt to the fire by taking sides here and making it a Beth vs. Tabitha thing.

It is a Tabitha vs. her software thing!

I'm sorry she had a crash and missed incentives, but like anything else in life, put on the big girl panties and get over it. If you react emotionally and give up something potentially good (PC) over something minor you've just given up many potential blessings.

When life hands you a tough time, you don't throw up your hands and blame someone or something else...you dig in work a little harder and remember life isn't fair, but this too shall pass.

I truly believe that we are learning to teach our kids unfairly. We teach them the mushy emotional side of "Oh I'm so sorry, you shouldn't have to deal with that." Our kids learn to be all about me rather than about service to others.

I want my kids to learn that even if you do everything right, life hands you unfair situations. You may truly deserve better, but it may not come. So, don't blame others, but move on and MAKE something better.

Ok, getting off soapbox now.

Beth - thank you for your honesty and logical advice, sorry you were make to feel like crap for pointing out possible effects to think about.

Tabitha - sorry you didn't get the products, but take the lesson, keep chugging and your hard work will earn you more than this measly round of products.

:::::::Standing up & applauding:::::::::::::::