Why Does Tech Support Take So Long When You Need It Most?

[tabnat80]

Ok. I've been at DM's house all day getting orders so I can get to the 1500 level. Well, I made it and now I'm home. It's 9:20 and I'm on hold with tech support. When I tried to pull up pampered partner at my house, I get this message:
Your pampered partner database appears to be corrupt and no undo database is present.
Pampered partner is unable to continue and will now terminate.

Runtime error....

I just left my mom's house. Had all my ducks in a row. All I needed to do was submit the order and now I can't even get to the orders. I'm in a panic and have been on hold for 20 minutes. Augh!!

Any ideas what's going on???

 

[cathyskitchen]

Eeek! Can you load PP to another pc? Are you running PP and not P3 and it finally conked out on you? If so, I'd load P3 and see if you can submit the order first, then true-up all of your other shows later. This show is the most important at the moment. Good luck and I hope Tech Support answers soon!!

 

[Flamingo]

Good Luck!!!! I just submitted my last show and reached level 1 also.... I know it will all work out.

 

[Jenni]

I'm so sorry.... I hope it works out! That sounds stressful

 

[PamperedDor]

Oh try shutting down your system and reboot - stay on the phone with tech support! Where is Janet when we need her??? Or Ann! Good luck and don't panic - just breathe!

 

[tabnat80]

Thanks. I could cry. I have worked so hard to get this. The host was suppose to close on Friday then talked me into Sunday ( I was out of town on Saturday). Then on Sunday, she begged me to keep it open until this evening. And, I did. I'm a pushover. I just hope they can fix it. I've never used ppp and am afraid of how it works. I don't have another pc here. cry cry cry

 

[tabnat80]

Oh try shutting down your system and reboot - stay on the phone with tech support! Where is Janet when we need her??? Or Ann! Good luck and don't panic - just breathe!

Thanks. I did try to reboot, twice. No luck. :cry::cry::cry:

 

[tabnat80]

Ok. I"m on the phone with them now. Be PRaying.

 

[Flamingo]

Dont be afraid of P3 it is great... Just takes some getting used to.. Just like PP was when you first got it. Change is good for all of us... Don't forget things will get better just have a little hope.

 

[Kitchen Diva]

well, how did it go???

 

[chefann]

Sorry, I haven't encountered that error (knock on wood), so I don't know what to do to fix it.

 

[susanr613]

can tech support enter the show for you since their product broke on you?

 

[pamperedlinda]

OMG! I think that would make my physically sick! I hope you get everything fixed so youcan enter the show. Maybe they will give you a waiver since you have a documented problem.

 

[stefani2]

I have had that happen to me before when I had a deadline (to submit 1 show by Jan 9) - and MY P3 prog would work - I phoned HO the next morning - explained my situation - and the lady incharge of that promo phoned me and said she would make an exemption because it was out of my control and had FULL intentions of completing that promotion deadline.

If you CAN'T get your prog to work tonight - I would try phoning HO in the morning - ESPECIALLY if you have worked SO hard to get that level!

Good Luck! :chef:

 

[ChefLisa]

You have one hour to go. Is there someone else who can place the order for you? If you PM your phone number to me, I will try and help. This offer is good until 12:20 eastern time or 11:20 central time.

 

[tabnat80]

:cry::cry::cry: I am so upset. I got off the phone with tech support an hour ago. They had to completely reinstall pp on my computer. It had apparently crashed. :cry: So, I called the host, knowing that she stays up late and we got all orders entered....except 2. :cry::cry::cry:This leaves me needing 2 orders and it's 11:20 pm here. Too late to call these customers. I am so upset. So, I called tech support back and asked them if I could get an extension since the cirumstances and they said they were not aware of any extensions since I can't get it in on time. Now, I am a christian and try to bite my tounge, but I told that man, " I have worked my as* off for this and now, because of pp I won't get it". I am so upset. :cry::cry:He said to call in the moring and tell the order processing folks. But I just bet they won't have mercy on me either. I am so drained. I've been at this computer for all day balancing this order. The host went from 500-700 dollars and then up to 900 in just today. Literally, it's been an all day closing for me. I need chocolate

 

[smspamperedchef]

How close in sales are you?
HO really does not make exceptions. I was working towards something last month even and P3 shut down on me. Though not my fault they would not budge.

 

[flemings99]

Bless your heart. I feel for you. We have an amazing Co. I can't imagine that they won't honor your hard work and determination. I closed 3 shows tonight---one of which was a bridal show & I ended up having a bridzilla. Change this, delete that, add this... it became a mess. To top it off, b/c I deleted items from guest orders and added the replacements to her "host" order I ended up shorting myself on sales (not realizing it till it was too late) and had to add $41 in sales of my own to get to the $3,000 mark. I think this has been the most stressful promo period ever for me. Glad it is over and now I can breath.

 

[smspamperedchef]

Can you order some things for yourself? Do you not have any idea what those customers wanted? No other record of their orders anywhere? If you may have a clue order some things for them and hope you are close. Order anything else tomorrow after you call them. You can do it! If orders aren't too large, do that so you can reach your goal!

 

[tabnat80]

Nope, it's done and past 12 here. I am just going to wait until am to call. The host earned the 900 level so being at 845-ish i'm lacking a few $ to get her to that goal of 900. It really stinks. Really bad. I am at my mother's house now. DH is working all night and dm had ds. So, I'm depressed, eatting popcorn, and not going to drive home now. I'm just going to stay the night. Maybe she'll cook me chocolate gravy in the morning and make it all better

 

[legacypc46]

Give HO a call first thing this morning. Explain to the rep what happened (stress you were on the phone with tech support last night) and that it was too late to call customers (for cc numbers?) once tech support got it fixed. They should be able to verfiy with Tech Support and hopefully waive the deadline for you....if the rep is not supportive, ask for a supervisor and ask why you and those who supported your goal are being penalized for a Pampered Partner Plus software error. Good luck!

 

[KellyTheChef]

Oh my...I hope they are able to help you out here!
I pray that there is a solution to this for you!
{{{HUGS}}}

 

[BethCooks4U]

I hate to rain on your parade but it sounds like you didn't submit yesterday because you wanted the host to be able to hit the next level. That is not a reason they will accept.

If tech support wouldn't have been able to help you get PP back up in time they would have let you do it today - they have the phone records of your call to support that. But if I read your posts right this reason is not one they will go for.

So sorry for you! I know how hard it is to come so close and get there but not.

 

[PChefPEI]

Nope, it's done and past 12 here. I am just going to wait until am to call. The host earned the 900 level so being at 845-ish i'm lacking a few $ to get her to that goal of 900. It really stinks. Really bad. I am at my mother's house now. DH is working all night and dm had ds. So, I'm depressed, eatting popcorn, and not going to drive home now. I'm just going to stay the night. Maybe she'll cook me chocolate gravy in the morning and make it all better

So how are you this morning? So sorry to hear about this. I sure hope HO is understanding and give you an extension. I'll be praying for you!!!

 

[legacypc46]

Maybe I misread the thread. I thought she needed to contact customers because she was having to rebuild the show. (I keep copies of everyone's orders, but not their credit card numbers. Those get typed directly into P3. I was assuming she had to contact customers for those.) If the original show was fully inputted and all she had to do was submit, then there may be grounds for HO to at least consider her request. Guess it will depend in part on how the tech rep documented her call last night.

 

[BethCooks4U]

Maybe I misread the thread. I thought she needed to contact customers because she was having to rebuild the show. (I keep copies of everyone's orders, but not their credit card numbers. Those get typed directly into P3. I was assuming she had to contact customers for those.) If the original show was fully inputted and all she had to do was submit, then there may be grounds for HO to at least consider her request. Guess it will depend in part on how the tech rep documented her call last night.

I hope that you are right about that and I am the one who misread it! They should honor that scenerio, I would think!

 

[PampMomof3]

Maybe I misread the thread. I thought she needed to contact customers because she was having to rebuild the show. (I keep copies of everyone's orders, but not their credit card numbers. Those get typed directly into P3. I was assuming she had to contact customers for those.) If the original show was fully inputted and all she had to do was submit, then there may be grounds for HO to at least consider her request. Guess it will depend in part on how the tech rep documented her call last night.

This is how I read it as well.

So, what happened?

 

[smspamperedchef]

I do hope you got it worked out! Sorry if I wasn't much help last night!

 

[tabnat80]

Yes, I had to rebuild the show. 2 of those orders were put in and I didn't have a copy of the orders. ( I was going to print those last night but my pampered partner crashed). The host is calling the 2 guest today to clarify their orders.

Maybe I misread the thread. I thought she needed to contact customers because she was having to rebuild the show. (I keep copies of everyone's orders, but not their credit card numbers. Those get typed directly into P3. I was assuming she had to contact customers for those.) If the original show was fully inputted and all she had to do was submit, then there may be grounds for HO to at least consider her request. Guess it will depend in part on how the tech rep documented her call last night.

 

[tabnat80]

Update- I called ho this am and am waiting on a supervisor to call me back. I'll let you know.