Why Are There Errors in Merrill PC Calendars?

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Discussion Overview

The thread discusses issues related to errors in the Merrill PC Calendars, specifically the duplication of a date. Participants share their experiences and reactions to the situation, including the proposed solutions and their overall satisfaction with Merrill's products and customer service.

Discussion Character

  • Opinion-based
  • Anecdotal
  • Debate/contested

Main Points Raised

  • One participant notes that the Merrill PC Calendars have Nov 3rd listed twice and suggests contacting Merrill for a resolution.
  • Another participant mentions that Merrill is working on a solution and will provide updates soon.
  • One participant expresses concern that receiving stickers to fix the error is not an adequate solution, emphasizing the importance of quality for purchased items.
  • Another participant shares that they have not purchased from Merrill aside from conference items and feels that customer service has declined.
  • Several participants agree with the sentiment that Merrill's customer service could be improved.
  • One participant appreciates the beauty of the calendars and believes they will be beneficial for business despite the error.
  • Another participant expresses frustration with having to use stickers on catalogs and calendars, feeling overwhelmed by recurring issues.
  • One participant humorously compares the calendar favorably to other types of calendars, highlighting its practical use.
  • Another participant mentions that they have not received a resolution yet and speculates that Merrill may be reconsidering their initial solution due to feedback.

Areas of Agreement / Disagreement

Views differ among participants regarding the adequacy of Merrill's response to the calendar error, with some expressing dissatisfaction while others appreciate the product's overall quality.

Contextual Notes

Participants share personal experiences with the calendars and their interactions with Merrill, reflecting a range of opinions on product quality and customer service.

Who May Find This Useful

Consultants who have ordered or are considering ordering the Merrill PC Calendars may find the discussion relevant to their experiences and expectations.

P
pamperedlinda
Gold Member
Messages
10,156
Since a few of you don't go on CS anymore, I wanted to let you know about this.

There seems to be a problem with the Merrill PC Calendars - they have Nov 3rd listed twice! Check yours and call Merrill if you have this too. Not sure what they are planning to do to fix them. Someone said they were sending stickers :yuck: The lady I talked to said she'd call me back tomorrow with a resolution.
 
They are talking with our company today to come up with a solution for this problem. She told me too that they will call back tomorrow with the answer.
 
I got the same answer. We shall see.
 
I have not purchased them yet and really want to do so. However, I must write that if I already had them and the date was wrong, I would be rather upset if they gave me stickers to fix it. If you pay for something, you deserve for it to be right.
 
You had called me yesterday and this is the solution that we have come up with for the calendars.
Thank you for bringing this issue to our attention. We will be sending a mailing to all Consultants who have ordered the calendars that includes a #2 sticker to fix this error on the calendar. To apologize for our error, for each calendar ordered, we are also sending a fun, full color sheet of event stickers to personalize your calendar. These stickers cover all the major events throughout the year and will brighten up your calendar. As you hand out calendars in the coming months, include the sticker sheet to excite your hosts and customers. For those of you that have already handed out calendars, this is an excellent opportunity to follow up with your customer. We apologize for any inconvenience this may have caused.

We strive for quality at Merrill Corporation and are putting processes in place to avoid potential errors, like this one, in the future. We appreciate your business and support!
 
I have not purchased anything from Merrill aside from items at conferences.I feel a bit like they have the attitude of "We got PC's biz..." and now everything else doesn't matter like customer service and such. Is it just me?
 
Nope, its not just you. I feel the same way.
 
  • Thread starter
  • #8
Me too. I really like wearing my logo shirts, but I'm not crazy about wht Merrill has to offer. I want some new shirts and was just about to order them - they've been in my 'shopping cart' for a week now. I'd rather go with out than reward them with my $$ right now. Guess I'll go check out ebay....
 
Grrrrr....I have given these to my hosts so far and they love them, but why would they put out such a high quality product with a simple flaw like this?
 
I think we should step back and breathe a little here. Merrill has it's issues, I am quick to admit, but at least in my experience they have resolved all issues with my orders in a timely manner to my satisfaction (except the fact that they are too pricey). I also agree that we definitely need to have more than one vendor and have never understood the logic of just using one.

As far as the calendars are concerned They are beautiful. Each month has great pictures and a recipe. Our customers (or our team - my team won't buy them so I'm thinking of giving them as Christmas gifts) will love them.

The people who printed them made a mistake. They're human. Give them a break. I agree that a sticker doesn't sound like a professional solution but these calendars will bring us business - make sure you put your name on them - their friends will see them and want to know where they got them and that will start the PC conversation.

I plan to put the sticker and the "cute" stickers with the calendar and add a note saying to put it over the first 3rd of November and a comment like: "I guess our printers aren't perfect either. Thanks for letting me pamper you."
 
I am generally happy with Merrill and I think the calendars are gorgeous. I am tired and although I am so glad they have the holiday platter and plates back, I hate having to once again sticker those catalogs with a product we can't sell. And now the calendar...so with that said I will admit that I am in a :cry::cry:WAAAH:cry::cry: mood!!!

I remember even with Nancy's, Town & Country and VIP...there still was dissatisfaction!!! Just have to learn to bend with the times and adjust. If we were running our own business separate from PC and the companies we dealt with didn't offer what we wanted, then we would have to adjust there too.

I tell my hosts that this calendar is better than a Chippendale's calendar!!! Not only can you look at this calendar, but you can have the recipe too! (:devil:instead of looking at the "dish" on the calendar and longing for it...you can make the dish and have it in front of you!!:devil:)
 
baychef said:
I am generally happy with Merrill and I think the calendars are gorgeous. I am tired and although I am so glad they have the holiday platter and plates back, I hate having to once again sticker those catalogs with a product we can't sell. And now the calendar...so with that said I will admit that I am in a :cry::cry:WAAAH:cry::cry: mood!!!

I remember even with Nancy's, Town & Country and VIP...there still was dissatisfaction!!! Just have to learn to bend with the times and adjust. If we were running our own business separate from PC and the companies we dealt with didn't offer what we wanted, then we would have to adjust there too.

I tell my hosts that this calendar is better than a Chippendale's calendar!!! Not only can you look at this calendar, but you can have the recipe too! (:devil:instead of looking at the "dish" on the calendar and longing for it...you can make the dish and have it in front of you!! :devil:)
Click to expand...

Ha Ha Ha - funny!

Guess what? I called them back to give them my consultant # (they hadn't asked before but it's been said they need it). The operator I talked with said they haven't come up with the resolution yet. I'm thinking we have expressed enough dissatisfaction with their original solution that they're re-thinking. I know I told them that we should get a coupon or credit...
 

Frequently Asked Questions

Why are there errors in Merrill PC Calendars?

Errors in Merrill PC Calendars can occur due to various reasons, including miscommunication during the design process, incorrect data entry, or software glitches. It's important to regularly review and update the calendars to minimize these issues.

How can I report an error in the calendar?

If you notice an error in the Merrill PC Calendar, you can report it by contacting customer service through the official Pampered Chef website or reaching out to your local consultant. Providing specific details about the error will help in resolving it more efficiently.

Are there any common types of errors found in the calendars?

Common types of errors in Merrill PC Calendars include incorrect dates, wrong event listings, and typos in descriptions. These errors can affect scheduling and planning, so it's crucial to check the calendar regularly.

Will errors in the calendar affect my sales?

Errors in the calendar can potentially affect your sales if they lead to scheduling conflicts or missed events. It's advisable to double-check the calendar and communicate any discrepancies with your team to ensure everyone is on the same page.

How often are the calendars updated to fix errors?

The calendars are typically updated on a regular basis, but the frequency can vary. It’s best to stay in touch with your Pampered Chef consultant or check the official website for announcements regarding updates and corrections to the calendars.

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