Talked to Merrill This Morning About the Calendars

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Discussion Overview

The thread discusses participants' experiences and opinions regarding the handling of calendar returns and the distribution of stickers by the company. Participants express a mix of humor, frustration, and curiosity about the operational processes involved.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant shares their experience of speaking with Merrill, noting that even those who returned their calendars will still receive stickers, which they found amusing.
  • Another participant mentions that sometimes the cost of a quick fix may outweigh the benefits, suggesting that the company likely considered the risks before deciding on the mailing process.
  • A participant expresses a desire for stickers, explaining that they split a pack of calendars and therefore do not have their information on file for the mailing.
  • One participant questions the delay in sticker distribution, pointing out that other materials can be produced quickly, which they find puzzling.
  • Another participant reflects on their past experiences with Merrill, expressing surprise at the difficulties faced by the company in the current context compared to their previous positive experiences.

Areas of Agreement / Disagreement

Views differ among participants regarding the efficiency and operational decisions of the company, with some expressing frustration and others attempting to understand the complexities involved.

Contextual Notes

Participants share personal experiences and opinions based on their interactions with the company and their understanding of operational processes, without implying any official stance from Pampered Chef.

Who May Find This Useful

Consultants interested in the operational aspects of product returns and customer communications may find the shared experiences relevant.

Kitchen2u
Kitchen2u
Messages
1,590
. . . and she said even if you returned your calendars...you're going to get the stickers! LOL Something about they can't stop froom sending the stickers to those who returned them.

WOW...I'm beginning to think this is a rinky dink operation of business. I'm not a computer techie...but a simple computer program can fix this.

So for those of you who returned yours...you ARE getting stickers!

I was laughing when I got off the phone!
 
Sometimes the "quick fix" isn't worth the expense to have the programmers do it - they'd rather just foot the bill to send the mailing out instead. I'm sure they weighed both sides and determined which was the least risky way to go. I work with data transmissions and mailings all the time, and it's definitely tricky trying to make sure that everyone who is supposed to get a mailing gets one (and I deal with financial issues, so we HAVE to make sure they get them!). This is not a typical workflow for them, either (dealing with data/mailings to customers who ordered something in the past), so I wouldn't condemn them for it. Just trying to see the other side. ;)
 
Well if anyone returns the calendars.. and gets the stickers...I need a few. I split a pack of calendars with some lady at conference.. So they don't have my info as buying my calendars.. (she was looking for someone to buy 1/2) I would love to have some..
[email protected]
 
The stickers don't bother me but I don't understand why it is taking this long? They ca print business cards, make up other things, but a simple page of one number and some pretty little stickers take this long?? Bizarre!
 
Kitchen2u said:
.WOW...I'm beginning to think this is a rinky dink operation of business.
Click to expand...

I haven't dealt much with Merrill since they've been with PC, but "back in the old days" when I worked for Visa USA, they were our fulfillment house for all those inserts you get in your statement envelopes, etc. and they were always wonderful. It surprises me that there are so many difficulties with PC.
 

Frequently Asked Questions

What did Merrill say about the calendars this morning?

Merrill discussed the new designs and themes for the upcoming calendars, emphasizing the importance of aligning them with our marketing strategy for the next quarter.

Are there any changes to the calendar distribution process?

Yes, Merrill mentioned that there will be a more streamlined distribution process this year to ensure that all consultants receive their calendars in a timely manner.

Will there be any promotional materials included with the calendars?

According to Merrill, each calendar will come with promotional materials that consultants can use to encourage sales and engagement with customers throughout the year.

How can I provide feedback on the calendar designs?

Merrill encouraged all consultants to send their feedback via email or during the next team meeting, as they are looking to incorporate suggestions for future editions.

When will the calendars be available for order?

The calendars are expected to be available for order starting next month, with an official announcement to follow soon with specific dates and details.

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