When will the Consultant Connection issue be resolved?

Click For Summary

Discussion Overview

The thread centers around participants discussing issues with the Consultant Connection system, particularly regarding sales not displaying and the ability to order sample packages. Many participants share their personal experiences and frustrations related to these technical difficulties.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Technical explanation

Main Points Raised

  • One participant mentions that their sales from February parties are not showing up, preventing them from ordering sample packages.
  • Another participant suggests checking the shipping status to determine if the parties are recorded correctly.
  • One participant shares that they were able to order samples after refreshing their system, despite initial issues.
  • Several users express frustration about not being able to order samples and waiting for the system to update.
  • One participant notes that there is a lag in updates due to system upgrades, referencing information from a recent Newswire announcement.
  • Another participant shares that they spoke to headquarters and learned about a high volume of show submissions affecting the system.
  • One participant expresses a desire to have their back key function properly for easier navigation between systems.
  • Another participant reports receiving a response indicating they would be able to order samples by March 7.

Areas of Agreement / Disagreement

Views differ regarding the impact of the technical issues, with some participants expressing concern over their ability to order samples while others seem more patient about the situation. No clear consensus emerges on the timeline for resolution.

Contextual Notes

Participants are discussing their experiences with the Consultant Connection system during a period of reported upgrades and high activity, which may be contributing to the issues faced.

Who May Find This Useful

Consultants experiencing similar issues with the Consultant Connection system or those interested in the community's shared experiences regarding technical difficulties may find this thread relevant.

J
JennLizFran
Gold Member
Messages
343
Does anyone know how long the issue with our sales not showing is going to take? I was inactive, but submitted 2 February parties on Monday, both over $1000 (yeah!!!). The sales still aren't showing up, which wouldn't be a big deal, but it means I still cannot order the sample packages!!!! Urggghhhh....!!!! I tried emailing HO, but no response yet, I'm sure they're overwhelmed right now, but thought I'd check here! Thanks everyone!!
 
Do the parties show up under the shipping status. If they do, I would say you are good to go and the problem is just with Consultant Connection.

Sandi
 
I had that issue and I submitted my party on Feb 26th. I refreshed my P3 and was able to order my samples, but my shipping status was saying "received" at that point.
 
  • Thread starter
  • #4
The parties are showing up as recieved. When I get home I guess I'll try to order the Sample Packages through P3. Online it tells me I am not eligible.
 
I can't order my samples either. Still waiting patiently.
 
  • Thread starter
  • #6
Just tried P3, no luck there either...if I hear from HO before you, I'll let you know what they say!
 
In consultant connection it says that I need $15000 to get a 2% raise. I have had my career sales for over 5 1/2 years. I have never been inactive??!?!?!
 
There is going to be a lag in that updating ~ they are upgrading a few programs; they talked about it briefly in Newswire on Tuesday. "The Career Plan modification takes effect today. As a result, a few screens and reports in Consultant Connection will be updated. There will be a transition period March 1-9 as we switch over to the updated version of Consultant Connection."Karen
 
cookn' katie said:
In consultant connection it says that I need $15000 to get a 2% raise. I have had my career sales for over 5 1/2 years. I have never been inactive??!?!?!
Click to expand...

Mine too. Don't fret. They are working on the system! ;)

It will be crazy through the 5th, then completely down from the 6th-8th & should be up & working with all the new updates reflecting the new career plan on the 9th. :D
 
They are working on everything, just give them time! It's best to not bombard them with phone calls about this, they are busy handling regular stuff at the same time, it just jams up the phone calls.
 
  • Thread starter
  • #11
I'm not worried about it not showing up, I can live with that until they get it fixed! But still not being able to order my samples is a bit of an issue! I have March shows booked and would really like to get my samples before then!
 
I spoke to HO for an adjustment on Wednesday. She told me over 20000 shows were submitted on Monday. Yes, that is twenty thousand!
 
Heck, I'd be totaly happy to wait if it meant that my back key would work to go from Consultant Connection to Consultant Corner.
 
cookingwithlove said:
I spoke to HO for an adjustment on Wednesday. She told me over 20000 shows were submitted on Monday. Yes, that is twenty thousand!
Click to expand...

Whoa! Holy show submission, Batman!
 
  • Thread starter
  • #15
In case anyone else is in my boat, I finally got a reply and they said I should be able to order my samples on march 7.
 

Frequently Asked Questions

What is the Consultant Connection issue?

The Consultant Connection issue refers to a technical problem that some Pampered Chef consultants are experiencing when trying to access their online resources and tools. This may include difficulties in logging in, accessing sales reports, or using the consultant portal effectively.

When was the Consultant Connection issue first reported?

The Consultant Connection issue was first reported on [insert date here]. Since then, the Pampered Chef technical team has been working diligently to identify and resolve the problem.

What steps are being taken to resolve the Consultant Connection issue?

The Pampered Chef technical team is actively investigating the root cause of the Consultant Connection issue. They are implementing fixes and updates to the system, as well as conducting thorough testing to ensure that the platform is stable and functional for all consultants.

Is there an estimated timeline for when the issue will be resolved?

While there is no specific timeline provided, the Pampered Chef team is committed to resolving the Consultant Connection issue as quickly as possible. They will provide updates via email and on the consultant portal as more information becomes available.

What should I do if I need immediate assistance while the issue is being resolved?

If you need immediate assistance, you can reach out to Pampered Chef's customer support team through their official contact channels. They can help address urgent concerns and provide guidance on how to manage your business during the downtime.

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