When is the best time to start making CC calls?

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Discussion Overview

The thread explores various opinions on the best times to make CC calls as a Pampered Chef consultant. Participants share their personal experiences and preferences regarding timing, highlighting the challenges of balancing calls with personal schedules.

Discussion Character

  • Opinion-based
  • Anecdotal

Main Points Raised

  • One participant mentions that 5pm is too early for those working 8-5, while 6pm coincides with dinner time.
  • Another participant suggests that 7pm is reasonable when not tending to children, while 8pm is too late for their schedule.
  • One participant emphasizes that there is no perfect time for calls, suggesting to call whenever possible and to start conversations by checking if it's a good time.
  • Another participant finds mornings around 10am and evenings around 7 or 8pm to be effective for reaching people.
  • One participant shares their experience of initially leaving messages due to fear of talking in person, but now seeks to follow up with potential leads.
  • Another participant notes that Sunday evenings yield good results for live calls, although it may conflict with family time.
  • One participant states that they prefer calling between 7-9pm on weekdays and find Sunday afternoons effective as well.
  • Another participant expresses uncertainty about starting regular calls and considers leaving messages during the day while attempting to reach leads in the evening.

Areas of Agreement / Disagreement

Views differ on the best times to make calls, with no clear consensus emerging on a specific time that works for everyone.

Contextual Notes

Participants share their individual schedules and experiences, reflecting the varied nature of balancing personal commitments with business activities.

Who May Find This Useful

Consultants looking for insights on timing for making CC calls may find the shared experiences relevant to their own scheduling challenges.

heat123
heat123
Silver Member
Messages
6,922
Ok, I am Slowly trying to make myself do this on a weekly basis! What time do you think is the best to make these calls? 5pm is just too early (for those who work 8-5) 6pm Is our dinner ( cooking, eating clean up etc. and figure it's theirs as well) 7pm seems reasonable (when I'm not tending to children) , 8pm is when I have kids to bathe and put to bed and 9pm sounds way too late!

When do you all make your calls?

thanks!
 
WHENEVER you have time!Don't spend too much time thinking about when the perfect time is to make CC calls. What do we tell our customers when they ask "what is the best night to have a show?" There is no best time. It will always be a great time for some and a bad time for others. So...you put the casserole in the oven, the kids are playing quietly...pick up the phone! Start every conversation with "have I caught you at a good time?" the answer is either yes or no! Yes...proceed..no, thank them and tell them you'll try back another time. Call during your lunch break...leave messages! I would much rather leave five messages and have five customers know that I thought about them, then not make any calls...and have them all wonder what ever happened to me! Saturday afternoon...call them! Anytime can work, and I assure you you will get a lot more done three calls at a time (@ 15 minutes really!) than if you wait until you have "enough" time to make a bunch of calls.....Just do it!
 
good questionI find that in the morning around 10 and at night around 7 even 8 seems to be the best way to reach someone.
Although, if during the day works best with your schedule then you could leave messages. This is good especially if someone has had a bad day at work they can come home to a message from you and knowing someone cares, even if it is only about their PC Products and how they are getting along with them, it makes them feel better that you thought of them!
That's the best thing about this business, it's YOUR schedule!
 
  • Thread starter
  • #4
thanks!I started out calling during the day (as I was to terrified to actually talk to them in person) So I left a bunch of messages when I first started my CC calls! But now I need to really follow up and talk to the possible booking leads I have and just wanted to hear opinions on when everyone did their calls.

thanks for your advice!
 
Hi Heather,
YEs, I agree, whenever YOU can fit it in is best. I found that Sunday evenings seemed to net me the most "live" people on the phone calls. I know that's not easy for a lot of people though since that tends to be family time. I rarely get to make phone calls in the evening until 7:30 or so. I don't like calling much past 8:30 unless someone specifically said it's ok.

YOu will definitely find that when you speak with someone live as opposed to their answering machine that you will get better results. People just don't return phone calls when it's not urgent or important in their minds. Keep trying. And it WILL get easier the more people you talk to. Think of what a great step you're taking for yourself and your business! You should be proud of yourself for stepping outside of your comfort zone! Way to go! :)
 
heat123 said:
Ok, I am Slowly trying to make myself do this on a weekly basis! What time do you think is the best to make these calls? 5pm is just too early (for those who work 8-5) 6pm Is our dinner ( cooking, eating clean up etc. and figure it's theirs as well) 7pm seems reasonable (when I'm not tending to children) , 8pm is when I have kids to bathe and put to bed and 9pm sounds way too late!

When do you all make your calls?

thanks!
Click to expand...
Try making your calls at 7:30 PM. That will give you 30 min. before getting the kids to bed.
 
I find the best time to get ahold of people is between 7-9 Monday through Thursday. Sunday afternoon can be a good time to get people at home. My director says Saturday late morning is the best time for her to get people at home but I haven't much luck at that time myself. I don't mind leaving messages with people but I would much rather talk to them so I try to call when I know they will be or home or have said they'll be home.
 
Where to start?I have yet to make regular CC calls and I have been with PC over a year. However, I would like to start, but I'm wondering how far back to start. I was thinking maybe with my November Shows. I also have a hard time getting calls in in the evening. Before I know it it's almost 9:00, and I don't like to call that late. I think i may start calling during the day and leaving messages if they're not home, and then try to call possible booking leads in the evening when I might get someone in person. Does anyone have a good script for CC calls? Thanks!

Julie Myers
Denver, PA
 

Frequently Asked Questions

When is the best time to start making CC calls?

The best time to start making CC (Customer Care) calls is typically during the first few days after a customer has received their order. This allows you to follow up while the experience is still fresh in their mind.

Should I wait until I have more experience before making CC calls?

No, you don't need to wait until you have more experience. Starting early can help you build confidence and improve your communication skills. Customers appreciate the personal touch, regardless of your experience level.

Is there a specific time of day that is better for making CC calls?

Yes, late afternoons and early evenings are generally the best times to make CC calls, as many customers are more likely to be available after work hours. However, consider your customer’s schedule and preferences as well.

How often should I make CC calls?

You should aim to make CC calls regularly, ideally within a week of the order delivery and then follow up every few months. This keeps you connected with your customers and shows them that you care about their experience.

What should I say during a CC call?

During a CC call, start by thanking the customer for their order, ask about their satisfaction with the product, and inquire if they have any questions or need assistance. This opens the door for feedback and further engagement.

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