When Can We Tell Customers About New Info?

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Discussion Overview

The thread centers around the timing and strategy for discussing new and discontinued products with customers after the WAVE 3 period. Participants share their personal experiences and approaches to managing customer communication regarding product availability and bookings.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, notes that they plan to wait until after WAVE 3 to discuss new products but will mention discontinued items and price increases sooner.
  • Another participant shares their experience of focusing on discontinued products to encourage bookings for July and August, suggesting that customers may delay scheduling if they see new items.
  • Several users mention the strategy of sending mass emails about discontinued products to generate orders.
  • One participant expresses a desire to book shows for August and plans to avoid discussing new products until necessary.
  • Another participant appreciates the idea of promoting discontinued items and higher prices as a way to drive sales.
  • Some participants discuss the use of flyers and promotional materials to support their sales efforts.

Areas of Agreement / Disagreement

Views differ on the timing of discussing new products, with some participants preferring to wait until after August while others are open to mentioning discontinued items sooner. No clear consensus emerges on the best approach.

Contextual Notes

Participants share their individual strategies and experiences, reflecting a variety of approaches to customer communication and sales tactics within the context of upcoming product changes.

Who May Find This Useful

Consultants looking for insights on managing customer communication regarding new and discontinued products may find the shared experiences relevant.

ChefMary412
ChefMary412
Messages
630
I know it won't be until after WAVE 3 and all of us know... but after that can we starting talking to clients about new and discontinued products? How do you usually handle spreading the new news?
 
I wouldn't go into much detail unless you have your July and August where you want them on your calendar. You just don't want to tell your july guests that your trying to get booked for August. Because if they see alot they like they will most likely wait and book for September. ;)
 
Last edited:
Very true that they may wait to schedule shows for Sept...but I will be mentioning some things now. Maybe not what the new stuff is, but what is being discontinued and going up in price.
 
pampered.chris said:
Very true that they may wait to schedule shows for Sept...but I will be mentioning some things now. Maybe not what the new stuff is, but what is being discontinued and going up in price.
Click to expand...

Ha that's true too!!:D
 
You can book the heck out of the rest of July and August if you talk about the discontinued items....that's my plan as of Monday when my Wave would start!
 
My plan too!! I figure I should be getting some mad orders for some of those items!! That is why I plan to NOT mention anything new until I have to. I want to get at least 4 shows for August...right now i have none. But I also plan to send out a mass email about discontinued products and the price increase just to see if I can get orders even and make my own show!
 
pampered.chris said:
My plan too!! I figure I should be getting some mad orders for some of those items!! That is why I plan to NOT mention anything new until I have to. I want to get at least 4 shows for August...right now i have none. But I also plan to send out a mass email about discontinued products and the price increase just to see if I can get orders even and make my own show!
Click to expand...

That is a great idea, I have no shows for August either :( I have 5 for July and hopefully will get some bookings, but I have not been having luck with mass bookings at shows. I sent out an e-mail about August dollars days and a back to school special, but so far no takers :(
 
Merego...I'm curious. Would you mind sharing what your back to school special is? And what are dollar days? How does that work?? Thanks
 
  • Thread starter
  • #9
I like that idea of sharing the discontinued and higher price things. Thanks. I was thinking I should wait until Aug to talk about newer stuff and book up Sept and Oct. that way.
 
ChefMary412 said:
I like that idea of sharing the discontinued and higher price things. Thanks. I was thinking I should wait until Aug to talk about newer stuff and book up Sept and Oct. that way.
Click to expand...

go for it! why wait!
 
pampered2007 said:
Merego...I'm curious. Would you mind sharing what your back to school special is? And what are dollar days? How does that work?? Thanks
Click to expand...

Not at all :)
I got both ideas from this site and just modified them.
 

Attachments

Thanks Mer, those are great. I really like the August flyer~gonna have to use that myself!
 
Those are great flyers... THANKS!!!!!!!!!!!!!!!!!
 
When Wave 3 is over someone normally posts a Going, Going, Gone flyer of the discontinued items. As soon as I get that I start talking about them. I talk up the new products and will take a mini catalog or one full catalog to shows for people to look at, but I do not pul it out until they have ordered. That way it will not affect the hosts sales if the decide they want to wait to get something out of the new catalog.

The Discontinued list really helps with sales b/c people want it before it is gone.
 
chefmeg said:
Thanks Mer, those are great. I really like the August flyer~gonna have to use that myself!
Click to expand...


I can not take credit for the creation of the flyer, I got it off this site and just tweaked it to work for me :) Glad you like it and can use it :)
 

Frequently Asked Questions

When can we share new product information with customers?

You can share new product information with customers once it has been officially announced by Pampered Chef. This typically occurs during product launches, which are communicated through official channels such as emails, webinars, and the consultant portal.

Are there any restrictions on sharing new promotions or offers?

Yes, you should only share promotions or offers after they have been officially communicated by Pampered Chef. This ensures that you provide accurate information and comply with company policies regarding marketing and promotions.

Can I discuss upcoming products before they are launched?

No, discussing upcoming products before their official launch is not permitted. This helps maintain the integrity of the launch and ensures that all consultants have access to the same information at the same time.

How will I know when it’s okay to share new information?

You will be notified through official Pampered Chef communication channels, such as emails or updates in the consultant portal. It’s important to stay connected with these resources to ensure you have the latest information.

What should I do if a customer asks about new products before the launch?

If a customer inquires about new products before the official launch, it’s best to politely inform them that you cannot share details until the company has made an official announcement. You can encourage them to stay tuned for updates from Pampered Chef.

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