What to Do When Receive Broken Item?

[sherri lynn]

Ok, I'm a newbie, and I've looked through the old posts, and can't find exactly what I'm looking for. I know the answer is an easy one, so please don't roll your eyes when I ask, lol. I received my daughter's party products and one of the trifle bowl stands was shattered. It was for my daughter personally and she wants another one. What am I supposed to do? I know it will not be a problem to get it replaced, am just unsure where to start this process. Any help would be appreciated. Thanks.:blushing:

 

[dessertMama]

Sorry to hear that, happened to me too. Go to CC then go to Product Adjustment. It'll tell you what to do on the following step.

Hope this helps.

 

[punkie1019]

Product adjustment is under the frequently vistited links section on Consultants Corner where you would also find your host/guest specials. It is the 6th one down. You'll have to accept the terms and conditions and click continue... you should be able to follow the steps through there. Let us know how you make out. It usually does not take long to send out a replacment.

 

[gailz2]

You'll need the show information -- cooking, fundraiser, catalog, and number--you can get this from P3, THEN go to Consultant Corner and follow the link for making an adjustment.

 

[sherri lynn]

Thank you all soooo much!