cmdtrgd
Gold Member
- 4,935
The spout piece is separate and should lay down inbetween the main piece and the top. I have had hot chocolate stay steaming hot for over 12 hours. Maybe she isn't completely closing it? Also, she needs to heat or cool the main part by putting either hot or cold water in it before the beverage. So, if I wanted to keep my hot chocolate hot, while I am making it, the carafe is filled with hot tap water with the lid on. I take off the lid and pour out the hot water and then in the hot chocolate and put the lid back on. HTH