What Is Your Response When Someone Says "No"?

[AJPratt]

We all know that we have to ask to get booking or recruits... what tactful response do you say after you get a "No" to avoid an awkward situation?

 

[mgressaffa]

It depends. Most of the time, I say: "well, what about a catalog show?" and if they ask about it, I go on from there. If they still say no, I tell them if they change their mind I would love to do a show for them. I'm always upbeat about it. It hasn't been awkward yet. I've only been doing this for six months, though.

mary

 

[speedychef]

Lately, I have been asking for referrals. No? Would you be interested in passing a book around your friends and family to get that cookware half off? No? Well that's just fine. Tell me, do you know anyone who might be interested? Would you mind giving me their info? I would love to give you $10 off at their show when they have it! Or something along those lines...

 

[MicheleC]

Kim,

I do the same thing. I've never had anyone say no to referrals! They may not have a name for me at the time but they alwasy say they'll pass my name on so it still leaves on a positive note.

Michele

 

[lacychef]

I heard a great idea at conference. Someone said when people say no about recruiting she says, 'that's okay, I always need great host & customers!' Or if they say no to hosting, just say I appreciate great customers! I thought that was a good idea, to still keep their business

 

[TinasKitchen]

Recently I asked if they were interested in hosting and when they say no, I said is that a no not now or no not ever? I didnt feel comfy saying that but it did come out (to a few, not all) and then I gave everyone a slip of paper that said I really love referrals, so if you refer anyone to me, you'l get 10% off of your next order. They all said, oh wow, thanks.

 

[gilliandanielle]

I took the reponding to objections recorded teleclass and it went beyond that and asked why the person said no. I recommend that class. It was hard to hear the recorded version, but I still got a lot out of it!

 

[AJPratt]

Thanks for the great ideas!

Gillian: You are right. Its a great class! I'm trying to get a list of ideas together for some of my new recruits. I'm hoping once they know they'll hear no and have a response ready or have an idea what to say when they get a firm "no" they may feel more comfortable asking.

Tina: I struggle with that as well.

 

[TinasKitchen]

Anne, if you get enough responses, and put something together, I'd love to hear what else you have for No responses.

Although I'm more confident since Conference, I still am struggling w/ recruiting. Those that are interested never want to meet to discuss it. lol

 

[Robynchefcanada]

I love these ideas!!!!! thanks again

 

[chefkeri]

Me Too!

Recently I asked if they were interested in hosting and when they say no, I said is that a no not now or no not ever? I didnt feel comfy saying that but it did come out (to a few, not all) and then I gave everyone a slip of paper that said I really love referrals, so if you refer anyone to me, you'l get 10% off of your next order. They all said, oh wow, thanks.

Also, remember your 100 No's! You are one closer to a YES!
Great new ideas for me to try too. Thanks.

Good Luck AJ!

 

[pamperedgirl3]

Recently I asked if they were interested in hosting and when they say no, I said is that a no not now or no not ever? I didnt feel comfy saying that but it did come out (to a few, not all) and then I gave everyone a slip of paper that said I really love referrals, so if you refer anyone to me, you'l get 10% off of your next order. They all said, oh wow, thanks.

Tina, do you have a certain flyer/paper that says 10% off for a referral? If so, do you have a copy of it or is it posted on here? That's a great idea for those "no" people to end on a positive note!

 

[TinasKitchen]

Christy I have one and I'll have to figure out how to post it! If not I'll make it up again and post it.

 

[pamperedgirl3]

Thanks Tina!

 

[AJPratt]

Thanks for all of the great suggestions!

 

[mommyhugz1978]

These are great ideas Thank you !!!

 

[AJPratt]

I knew the Cheffers would come thru!

 

[pampchefrhondab]

A great idea I got from our H.O. Rep. (I can't remember her name - she came to our city for a meeting last fall). She said don't ask a "Yes/No" question. Instead of saying, "Would you like to have your own show?" Say, "I'd love to do a show for you and your friends." This will get them to say, "That would be great." or "Oh, my house is too small." It gets you right to the objection. Most people want to have a show, they just usually have something that scares them. Like a house that's too small, afraid friends won't come, etc. Now you can say, "Oh, I've done a lot of shows in small homes/apartments." They have been very successful. We just gathered everyone in the living room. I have a small table I can bring, etc. I thought this was some of the best advice I have received. I'm still not the best of responding to those objections, but I'm working on it. She suggested we make up index cards and write objections on them w/ideas of what we can say on the back side. She said to practice them so they become natural. I'm still trying to do that in my spare time (LOL). Good luck on the fall selling season to everyone! Let's hope these gas prices don't make everyone afraid to spend some money!!