Christa
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The thread discusses concerns related to catalog shows that extend beyond the typical closing date, particularly regarding orders for discontinued products. Participants share their experiences and thoughts on how to manage these situations effectively.
Views differ on the best approach to handling orders for discontinued products, with some participants focusing on submission timing and others emphasizing customer communication.
The discussion reflects personal experiences and insights from participants regarding the management of catalog shows and the implications of product discontinuation.
Consultants managing catalog shows who are navigating the challenges of discontinued products and extended closing dates may find the shared experiences relevant.
Christa said:I have 2 catalog shows that were at first supposed to close by 2/28 but the hosts asked for a couple more weeks. What if any of their guests ordered the d/c products?
If a guest orders a discontinued product from an extended catalog show, the order will typically be canceled, and the guest will be notified. The host may need to inform guests about the availability of products before finalizing orders.
Yes, if a guest orders a discontinued product, they will receive a full refund for that item. The refund process will be initiated automatically once the order is canceled.
Yes, guests can choose an alternative product if their ordered item is discontinued. The host can assist them in selecting a similar product that is still available in the catalog.
Guests will typically be informed about discontinued products through communication from the host, who should provide updates on product availability and any changes to their orders.
Hosts should regularly check the Pampered Chef website for updates on discontinued products and communicate this information to guests before they place their orders. This proactive approach can help minimize confusion and disappointment.