What Happens if Guests Order Discontinued Products from Extended Catalog Shows?

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Discussion Overview

The thread discusses concerns related to catalog shows that extend beyond the typical closing date, particularly regarding orders for discontinued products. Participants share their experiences and thoughts on how to manage these situations effectively.

Discussion Character

  • Anecdotal, Opinion-based

Main Points Raised

  • One participant mentions having catalog shows that were initially set to close by the end of February but were extended at the hosts' request, raising concerns about orders for discontinued products.
  • Another participant notes that shows can remain open until the end of the next month, but highlights the risk of discontinued products selling out due to their status.
  • One participant shares that as long as the show is dated in February and submitted by the end of March, orders for discontinued products can still be fulfilled, but emphasizes the importance of timely submission.
  • Another participant reiterates the importance of submitting shows in February to earn double points, linking this to the urgency of closing shows promptly.
  • A participant identifying as a consultant expresses understanding of the situation and suggests proactive communication with customers regarding discontinued products and alternatives.

Areas of Agreement / Disagreement

Views differ on the best approach to handling orders for discontinued products, with some participants focusing on submission timing and others emphasizing customer communication.

Contextual Notes

The discussion reflects personal experiences and insights from participants regarding the management of catalog shows and the implications of product discontinuation.

Who May Find This Useful

Consultants managing catalog shows who are navigating the challenges of discontinued products and extended closing dates may find the shared experiences relevant.

Christa
Messages
256
I have 2 catalog shows that were at first supposed to close by 2/28 but the hosts asked for a couple more weeks. What if any of their guests ordered the d/c products?
 
You always have until the end of the next month to close a show----the problem may be if a product that is to be discontinued sells out because people know it will be discontinued??

If u held a show Feb 27th --they don't have to close it the next day--it can go into March
;)
 
As long as the show is DATED in February, but submitted by the end of March, they can still get them. However, if the HO runs out of any particular d/c product, they won't be able to get them. So it's in the host's best interest to submit the show ASAP.

Hope that helps!
 
Christa said:
I have 2 catalog shows that were at first supposed to close by 2/28 but the hosts asked for a couple more weeks. What if any of their guests ordered the d/c products?

Don't forget that February is double points. You need to summit the show in February in order to get your double points..

Colleen
 
Hi there! As a fellow Pampered Chef consultant, I completely understand your concern about the extended closing date for your catalog shows. In the event that any of the guests from these shows have already placed orders for discontinued products, I recommend reaching out to them as soon as possible to inform them of the situation. You can also offer them alternative products or suggest placing an order before the products are no longer available. It's always best to be proactive and communicate with your customers to ensure their satisfaction. Best of luck with your shows!
 

Frequently Asked Questions

What happens if a guest orders a discontinued product from an extended catalog show?

If a guest orders a discontinued product from an extended catalog show, the order will typically be canceled, and the guest will be notified. The host may need to inform guests about the availability of products before finalizing orders.

Will guests receive a refund if they order a discontinued product?

Yes, if a guest orders a discontinued product, they will receive a full refund for that item. The refund process will be initiated automatically once the order is canceled.

Can guests choose an alternative product if their ordered item is discontinued?

Yes, guests can choose an alternative product if their ordered item is discontinued. The host can assist them in selecting a similar product that is still available in the catalog.

How will guests be informed about discontinued products in an extended catalog show?

Guests will typically be informed about discontinued products through communication from the host, who should provide updates on product availability and any changes to their orders.

What should hosts do to minimize issues with discontinued products?

Hosts should regularly check the Pampered Chef website for updates on discontinued products and communicate this information to guests before they place their orders. This proactive approach can help minimize confusion and disappointment.

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