What Do I Do With My Online Orders From a Catalog Show?

Thread starter PamperedMelanie
Start date Feb 13, 2007
Tags

catalog orders show

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Discussion Overview

This thread explores the handling of online orders from catalog shows, specifically addressing the processing of these orders, the taxation of shipping, and the implications of discounts on certain products. Participants share their personal experiences and frustrations related to these topics.

Discussion Character

Anecdotal
Opinion-based
Exploratory

Main Points Raised

One participant, identifying as a consultant, mentions confusion regarding whether online orders are automatically processed or need to be manually entered into P3.
Several users note that online orders must be manually inputted into P3 and express a desire for a more integrated system.
One participant shares their experience of a customer being upset about being charged tax on shipping, questioning the legality of this practice.
Another participant explains that the taxation on shipping is determined by state law and is not a decision made by Pampered Chef.
One participant recounts a situation where a customer believed it was illegal to tax shipping and expressed concern about potential repercussions for the host.
Several participants discuss the Deep Covered Baker promotion, clarifying that it is a host-only discount.
One participant shares a personal anecdote about a customer who was frustrated with shipping costs exceeding the price of the item ordered.
Another participant mentions their experience with a different company where shipping costs were included in product pricing, contrasting it with their experience at Pampered Chef.

Areas of Agreement / Disagreement

Participants generally agree that online orders must be manually processed and that the taxation on shipping is a state law issue. However, there are differing opinions on how to communicate this to customers, with some suggesting a more direct approach than others.

Contextual Notes

Participants share experiences that reflect a variety of customer reactions to shipping charges and tax policies, highlighting the complexities of customer service in the context of state regulations.

Who May Find This Useful

Consultants navigating similar issues with online orders and customer inquiries about shipping and tax may find the shared experiences and insights relevant.