Web Order Dilemma: What to Do with a Flaked Show? | TIA Advice

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Discussion Overview

The thread discusses the challenges faced by a consultant when a host cancels a show, leaving only a minimal order. Participants share their experiences and suggestions on how to handle the situation, particularly regarding the single order placed and options for moving forward.

Discussion Character

  • Opinion-based
  • Anecdotal

Main Points Raised

  • One participant shares their experience of dealing with a canceled show and suggests that the order cannot be submitted unless it reaches $150.
  • Another participant mentions the option of adding the order to another show or submitting it as an individual order with direct shipping.
  • Several users emphasize the importance of contacting the customer to discuss their preferences regarding the order.
  • One participant notes that reaching out to the customer could lead to future opportunities, such as referrals or booking a new show.
  • Another participant expresses that it’s possible to submit the show with the $18 order but suggests exploring options with the customer first.

Areas of Agreement / Disagreement

Views differ on the best approach to handle the situation, with no clear consensus emerging on whether to submit the order as a show or as an individual order.

Contextual Notes

Participants share personal experiences and strategies related to managing canceled shows and customer interactions, reflecting the varied nature of their approaches.

Who May Find This Useful

Consultants facing similar dilemmas with canceled shows or minimal orders may find the shared experiences and suggestions relevant to their situations.

J
jackieblue
Messages
101
Hi,
I had a show scheduled. Long story short, the host flaked out and there is now not even a catalog show or a personal order from her. There was one order placed for the show on the PWS. What do I do? Submit the show with an $18 order? It was a credit card order, so I am really not sure what to do. TIA!
 
You can't submit it as a show, if you don't have $150 in orders. You could tack it onto another show you have or submit it as an individual order. The latter option means direct shipping.

I would call the customer and ask her what she wants to do.
 
Do you have another show you can throw it on?
If not, do you have contact information for the customer? Call them and ask what they want to do if you do have the information...
 
erinyourpclady said:
Do you have another show you can throw it on?
If not, do you have contact information for the customer? Call them and ask what they want to do if you do have the information...
Click to expand...

Either way you need to contact the customer. Many will say to go ahead and place the order but often they ordered to help their friend and will appreciate you asking. Who knows? Even if they cancel the order you have now made a happy customer who may refer you or even book a show - plant that seed during your call!
 
Hi there,I'm sorry to hear that your show fell through. It can be frustrating when a host flakes out, but don't worry, there are still options for that one order that was placed. You can either submit the show with the $18 order or you can reach out to the customer and see if they would be interested in placing a larger order to make up for the lost show. You can also offer to have them host their own show in the future to earn free products. It's always best to communicate with the customer and find a solution that works for both of you. Let me know if you need any further assistance. Best of luck!Sincerely,
 

Frequently Asked Questions

What should I do if a host cancels their show last minute?

If a host cancels their show last minute, reach out to them to understand the reason for the cancellation. Offer to reschedule the show for a later date if possible. Additionally, consider hosting a virtual party or a pop-up event to maintain momentum and engage with your customers.

How can I salvage sales from a canceled show?

You can salvage sales from a canceled show by reaching out to the guests who were invited. Send them a personalized message offering to take their orders directly or invite them to a virtual party. Highlight any special promotions or products that may interest them to encourage sales.

What are some ways to keep my business active despite a flaked show?

To keep your business active, consider hosting online events, participating in social media challenges, or offering exclusive promotions to your customer base. Engage with your audience through cooking demonstrations or recipe sharing to maintain interest in your products.

How can I prevent flaked shows in the future?

To prevent flaked shows, set clear expectations with your hosts about their responsibilities and the importance of their commitment. Encourage them to invite a solid number of guests and provide them with tools and resources to promote their show effectively. Regular follow-ups can also help keep them engaged.

What should I communicate to my customers after a canceled show?

After a canceled show, communicate openly with your customers about the situation. Thank them for their interest and let them know about any upcoming events or promotions. Offer them the opportunity to place orders directly and keep them informed about new products or specials to maintain their engagement.

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