Warning: Mini Catty Mix-Up at HO for Canadian Customers!

Click For Summary

Discussion Overview

This thread discusses issues related to incorrect mini catalogs received by Canadian consultants, leading to customer confusion and complaints regarding pricing discrepancies.

Discussion Character

  • Anecdotal, Opinion-based, Exploratory

Main Points Raised

  • One participant shares their experience of receiving the wrong mini holiday catalog, which led to a customer questioning pricing.
  • Another participant expresses frustration about receiving Spanish catalogs, noting their limited usefulness.
  • Several users mention the challenges these mix-ups create in their business interactions with customers.
  • One participant humorously suggests honoring the prices in the U.S. catalog if paid in U.S. dollars.
  • Another participant echoes the sentiment of frustration, highlighting the impact on their professional image due to higher Canadian prices.

Areas of Agreement / Disagreement

Views differ on how to handle the situation, with some participants suggesting humorous responses while others express genuine frustration over the mix-up.

Contextual Notes

The discussion reflects personal experiences of Canadian consultants dealing with catalog errors and customer reactions, without implying any official stance from Pampered Chef.

Who May Find This Useful

Canadian Pampered Chef consultants who may encounter similar issues with catalog discrepancies and customer communications.

rennea
rennea
Gold Member
Messages
3,662
Just thought I would warn my fellow Canadian friends, that HO put the wrong Mini holiday catty in my last 2 orders!

I had a customer call and complain that she was over charged and wanted to know if I make up my own prices. I said NO and checked her invoice and it was right. I asked why she thought they were wrong and she said she had a "new" catty with different prices.

Then today I just received a show that I had shipped to me and would you believe that 2 of the 10 mini catalogs were different. I think they are the U.S. version. So this afternoon I called back the customer and explained that she had received a U.S. one. She told me that PC Canada is a rip-off then! Real nice don't you think??:rolleyes:
 
Uggg... that Stinks!
 
It sure makes your job harder -- perhaps you could say it was a misprint, not a US one. And offer 10% off her next order.
 
The mini catalogs they tossed in with my last show?? SPANISH!!! A lot of good those will do me....unless my guests only want to look at the pics.
 
Tell her you'll be glad to honor the prices in that catalog, if she pays in US dollars. :)
 
janetupnorth said:
Tell her you'll be glad to honor the prices in that catalog, if she pays in US dollars. :)
Click to expand...

LOL - good one Janet!!!
 
  • Thread starter
  • #7
Oh that is a good one Janet :)
 
i would be so mad!!!!!!!! that sucks just makes us look horriable cause our prices are so much higher!
 

Frequently Asked Questions

What does the "Mini Catty Mix-Up" mean for Canadian customers?

The "Mini Catty Mix-Up" refers to a situation where there may be discrepancies or errors in the distribution of promotional materials, specifically the mini catalog, for Canadian customers. This could affect the availability of certain products or promotions that are intended for the Canadian market.

How will I know if my order is affected by the mix-up?

If your order is affected by the mix-up, you will typically receive a notification from Pampered Chef via email or through your consultant. It's important to stay in touch with your consultant for the latest updates regarding your orders and any potential changes.

What should I do if I received the wrong mini catalog?

If you receive the wrong mini catalog, you should contact your Pampered Chef consultant immediately. They can assist you in obtaining the correct materials and provide guidance on any promotions or products that may have been misrepresented.

Will there be any changes to the promotions due to the mix-up?

While the mix-up may cause some confusion, Pampered Chef typically strives to honor promotions as intended. However, it's advisable to check with your consultant for any updates or changes to promotions that may arise as a result of the mix-up.

How can I stay updated on the situation?

You can stay updated on the situation by regularly checking your email for communications from Pampered Chef, following their official social media channels, and maintaining contact with your consultant for the most accurate and timely information.

You must log in or register to reply here.

Similar Pampered Chef Threads

Canadian Mini Catty Sept/Oct 2010
  • kam
    • Business, Marketing and Customer Service
Replies
5
Views
2K
kam
What Are the Canadian Mini Catty DCB & March Specials?
  • kam
    • Business, Marketing and Customer Service
Replies
2
Views
2K
sharalam
Mini iPad Buffering Issues at Parties - Anyone Else Experiencing This?
  • chefjeanine
    • Business, Marketing and Customer Service
Replies
7
Views
6K
Bec5287
Canadian HWC Order Form: Easy Online Ordering for Canadian Customers
  • kam
    • Business, Marketing and Customer Service
Replies
2
Views
2K
Admin Greg
Is the Mini-Catty Flyer Still Relevant for PC Spring Releases?
  • kam
    • Flyers and Letters
Replies
12
Views
5K
chef4u2
Is the Mini Muffin Pan from PC Defective?
  • PamperedDor
    • Business, Marketing and Customer Service
Replies
6
Views
2K
Bluiydangl
Ho Having Customers Drop off Adjustments at Fedex/Kinkos?
  • AZPampered Chef
    • Business, Marketing and Customer Service
Replies
11
Views
2K
kam
Solving a Catty Show Mix-up: What Now?
  • Tropicalburstqt2
    • Business, Marketing and Customer Service
Replies
6
Views
1K
stacywhitlow
Order Mix-up: Explaining Price Difference and Exchange Process
  • wadesgirl
    • Business, Marketing and Customer Service
Replies
16
Views
3K
BethCooks4U
Rant Tired of Being Pushed Around by Customers
  • chefsteph07
    • Business, Marketing and Customer Service
2
Replies
31
Views
7K
lt1jane
Back
Top