Utility Knife Disaster: A Venting Session

[kaceyleigh2]

Ugh, I am so mad! My husband set the Utility Knife on the stovetop and it...MELTED the handle!

...sorry, just had to vent...

 

[janetupnorth]

Send it back - if it is under warranty HO will replace it...

 

[kaceyleigh2]

Send it back - if it is under warranty HO will replace it...

Is that covered under the warranty?

 

[janetupnorth]

As far as I've seen they've been great with things even like that. They don't seem to have a "limited lifetime warranty" but a true lifetime warranty. Get on the phone and call them up and check. If it is a kit item (if you got it in the new kit) they'll send out the replacement first even so you are not without it for a show. ...just make sure to send yours back to them.

 

[janetupnorth]

You can call the 888# but the catalog says for questions about the lifetime guarantee please call 800-808-5395.

 

[kaceyleigh2]

Thanks...a bunch!

I had to add the "a bunch" so I could post :

 

[janetupnorth]

Good luck - let us know what HO says and if it's covered (in case we come across a customer with that issue...)

 

[rlombas]

Oh no, that sounds like such a frustrating situation! I can definitely understand your frustration. Utility knives are such an essential tool in the kitchen and it's so disappointing when something like this happens. Have you tried contacting the manufacturer to see if they can provide a replacement handle or if they have any tips for how to prevent this in the future? In the meantime, I would recommend investing in a high-quality, heat-resistant utility knife to avoid any future disasters. Hang in there and happy cooking!