Urgent Help Needed: Troubleshooting a Last-Minute Order Dilemma

[sailortena]

So what exactly did you do? Put the difference in another show and the host got her items, or you cancelled the whole show with her as host and then transferred the guests orders to your own show and submitted that instead?
Me confused. lol.

 

[slj1229]

I can't cancel the show until she returns the items, but when she does then I will cancel it and enter all of the guest sales as my own show. She doesnt want her stuff at all. As for getting the extra bookings when I called to tell everyone what had happened I explained to them that she only needed anoth $40 in sales so that she could get 2 half price items and $60 in free items. They all said they didn't realize that you could get that much stuff with the small amount of people that she had at her party, (I think they're was about 7 or 8) they all thought that you had to have a HUGE party to benefit. As for the orders, the host put all of the orders on her card and had everyone pay her with a check because she wanted to points on her credit card, so the guests can stop payment if they need to, as for me, nothing went on my card at all.

 

[quiverfull7]

So her credit card has already been charged if they have shipped the show right? Those go through quite quickly don't they? Does anyone know? and how long will the refund take to get back to her so she can refund all the guests? You've done a great job handling this... I'm just asking for reference purposes if the awful situation should ever come up that the rest of us has to cancel an entire show too. Or did HO tell you that her card has not yet been charged? Did you tell them at HO that this shipment is going to be refused and returned or what?

 

[chefann]

As for the orders, the host put all of the orders on her card and had everyone pay her with a check because she wanted to points on her credit card, so the guests can stop payment if they need to, as for me, nothing went on my card at all.

That statement, combined with her eagerness to cancel the show sets off alarm bells for me. It's too easy in that instance for a host to abscond with the money and blame it on you. (It happened to me with a rep from another company. She cashed the checks from my party and used the money to pay bills. I had to take her to court.)

 

[slj1229]

I just talked to my hubby, and he is working in the housing plan where she lives today and told me that the Fed Ex guy just droppes off her PC, and she is at work. SOOOOO I had him snatch the packages and left her a note.

Dear Jan,
I am so sorry that your Pampered Chef show did not go as planned. I have gone ahead and cancelled the show as you reqested and I will take care of returning the products, I don't want to cause anymore of an inconvience to you. Thank you again for inviting me into your home.


So the boxes are in my Hubby's truck (a bit muddy cause it's raining and he was digging a foundation) but non the less they are ready to be shipped back. HO said as soon as they get the products back the entire show will cancel. WHAT AN ORDEAL!!!!!

 

[chefann]

So glad you were able to intercept the boxes and don't have to worry about them!
now just hope that none of the bookings invite her - she doesn't sound like she'd be much fun at a show (she'd probably start talking smack about you and PC)

 

[dianevill]

I have a weird question - is it ok that your husband took the boxes? I'd be worried that she claimed you/he stole them...

 

[chefann]

I think that as long as she keeps copies of the note she left and any communications between her and the host or HO, she'll be covered.

 

[slj1229]

I wondered the same thing, and I figured almost all of the stuff belongs to other guests, which gave me permission, and I did ask HO and they said to get the items back and they made record that she wants to cancel the show, and her card has not been charged yet, so the stuff is not hers. So I think I'm ok. I hope. I really hope that she is not a guest, if she is she will make a stink because I am not going to let her get the past hostess benifits.

 

[chefann]

Well, she's not entitled to them, since she told you to cancel the show.

She sounds like one of those customers/hosts we wish would just fall off the face of the earth. Fortunately, they're few and far between.

 

[pamperedlinda]

I sure hope she refunds the $$ to her guests.......that could get ugly.

 

[quiverfull7]

Did you ask all the guests that you called to call her and ask for their checks back or how did you handle that part?

 

[slj1229]

I just told them that since the checks were made to her that they would need to call her to get their money back.

 

[lockhartkitchen]

Good for you! Some people! You got the free items. Hee Hee Hee!!

 

[JAE]

So the guests are all assuming she will give them their money back. I'd be worried if I were them. Shouldn't you keep the items until they get the money back from her. If she doesn't give them the money, then they need their stuff. KWIM?