UPS Damaging My Host Orders: A Frustrated Customer's Experience

[whiteyteresa]

I am sooooo upset with UPS.

I started having some host orders coming to my house to help them out and now I do it all the time because UPS is damaging the boxes so bad that I don't want my host to see that or to see the damage items inside.

How many of you have this problem????

I called the home office and they said thank you for letting them know what is going on. I have some pictures from a couple of orders ago with the damage boxes and the home office wants to see them. My camera today is at my dad's house but from now on, I am going to take pictures of the boxes no matter what condition they are in.

In April I had a supply order come - I ordered lots of the HWC pins - and as I was walking across my diningroom floor, something hit my foot. Here the bottom of the box was untaped. The UPS man told me that he has nothing to do with the men that throws the boxes on or off the trucks.

Sorry to ramble on like this but it upsets me. I would hate to have my host to come home to something like that and have to deal with it. I know that she would call me and then I would call the home office but I feel that this should be a fun time for the host to open all the boxes and see what everyone bought.

For the last couple months I feel that I don't want my host to have the burden of this so it is coming to my house and I will deal with it.

Sorry, again for letting more steam off but I thought that it would be better to let you guys hear this then my family.

Thanks for listening.

 

[jenniferlynne]

I'm sorry this has happened to you. I've heard other consultants complain. I am very lucky because we must have great people working at all the UPS hubs where my packages go. In over a year, I have only had one thing come in broken and it was just last month. I don't even know for sure if it was the fault of UPS, PC or just a faulty piece of SA. None of the boxes were damaged at all, so don't know when it happened. The customer just opened her medium squares and one had a crack down the middle. That's the only trouble I have ever had.

 

[lacychef]

I haven't had much trouble...until recently. I agree, the boxes have been looking worse & worse lately. I had a customer order several stones from a show last month, one arrived broken. So I called & she got a new one--guess what, it was broken TOO! So now she should have received #3; I need to call her today to see if it arrived ok. When I called HO about that one, I told them, shouldn't UPS be extra careful with PC boxes, since we HAVE to be their best customers

 

[gilliandanielle]

I am not sure what is going on. Usually my outerbox is beaten up with the contents fine, but lately my outerboxes are fine with the PC boxes smashed on the corners. I always have my orders shipped to my house so I can sort things and intervien (sp?) if there is a problem.