Update on HO Back Order for Dcb - Delayed Shipment Causes Customer Frustration

[otisbg]

I just got an email from HO that my last Nov. show (submitted early on the 30th) that shipped yesterday, now has all 4 Deep Covered Bakers on back order. They said they can send 2 on 12/10 and the other 2 on 12/15. Between the sheet pans and now these I will not have happy customers!

 

[janetupnorth]

Why not if they can still get them by Christmas? Some will still get there within the stated 2 week time!The DCB doesn't surprise me at all due to the November special.

 

[pamperedbecky]

Oh bummer, I was afraid this would happen! At least it seems that it'll be fine for customers to get them pretty quickly. Let's hope it stays that way!

 

[pamperedlinda]

I'm sure your customers won't be as upset as you think they will be.

 

[pamperedpals]

Yikes I better check my email. I have two on the show that I submitted Sunday/Monday and has already shipped.

 

[kreaser]

I have 8 on back order but all of them say due to ship by Dec. 8th so I'm not worried. Those shows were just submitted on the 30th and they haven't received their orders yet, so DCB should be close behind

 

[BethCooks4U]

I was surprised that item didn't go on backorder before this. I sold a ton of them in November! ...ohhh, I have one on the show I submitted December 2nd. Well, at least they expect to resolve it before Christmas.

 

[darlinclem]

Have you seen the latest "product update" notice on the DCB?

As of tonight (Dec 09);
The Deep Covered Baker will not be available for online ordering until all Cooking Show backorders are fulfilled.

 

[pcchefjane]

The Show order I received on Saturday had the DCB backordered. I got an email today that it had been shipped today so that was really faster than the 12/15 that it was showing originally!

 

[babywings76]

now I'm curious as to when I'm going to get my replacement DCB, since I just sent back a part of my old one. (It had hairline cracks and bubbles and a lot of deep brush strokes, so I'm exchanging it). I hate going without it for so long!

 

[BethCooks4U]

now I'm curious as to when I'm going to get my replacement DCB, since I just sent back a part of my old one. (It had hairline cracks and bubbles and a lot of deep brush strokes, so I'm exchanging it). I hate going without it for so long!

They will fill guest orders before replacing yours.

 

[babywings76]

They will fill guest orders before replacing yours.

:cry: :cry: :cry:

 

[gailz2]

I had some of the pans on back order, and they were shipped about a week before the original date they gave me. I can't imagine working in the warehouses this month.

 

[Yakmama]

I know- I'm annoyed. The order I received today said the DCB would ship on the 15th.

 

[buckeyefan08]

The list on CC says it will be shipped by the 23rd. I have a really good feeling my host is going to be mad. Off to call her.:grumpy:

 

[jrstephens]

I think HO should include a small gift in the BO items this time of the year, to maybe help pacify our unhappy customers. Or offer a discount on a later order.

 

[otisbg]

One of my hosts got her DCB on back order from her 11/25 show - and the bottom part has a 2" chip in the finish and the top has the knobby handle cracked off..I just completed and online adjustment and I cna only hope she gets it by the 23rd as she planned her Christmas dinner around it!! Yikes!

 

[lacychef]

I posted in the other thread.....one from a show of mine was only on backorder for 2 days!

 

[BethCooks4U]

CC now says that if necessary they will expediate shipping. They are doing all they can!! :sing: :chef: We are just too good at selling this item I guess.