CAPCnewbie
- 239
I use Icontact to send out my monthly newsletter and I have 2 questions about it that i was hoping smeone had the answers to.
1. I had someone unsubscribe from my newsletter this morning (no big deal), but when I looked at the tracking dashboard it said there was 1 complaint. I know how to view comments, unsubscribes, bounces etc, but how do you view the complaints? I've never seen that before and am curious about it. Does that mean that possibly the person who unsubscribed has made a complaint?
2. I just sent out my newsletter at the beginning of the week but have just added 4 more contacts. How can i send the newsletter to them without sending it to the whole group list again?
Thanks for any help.
1. I had someone unsubscribe from my newsletter this morning (no big deal), but when I looked at the tracking dashboard it said there was 1 complaint. I know how to view comments, unsubscribes, bounces etc, but how do you view the complaints? I've never seen that before and am curious about it. Does that mean that possibly the person who unsubscribed has made a complaint?
2. I just sent out my newsletter at the beginning of the week but have just added 4 more contacts. How can i send the newsletter to them without sending it to the whole group list again?
Thanks for any help.