Understanding Our Return Policy: What You Need to Know

[lisacb77]

Okay, I want to make sure I told the customer the right thing. I did a show Friday. The host told me to go ahead and close it since all her orders were present. So I closed it yesterday.

Now tonight, one of the guests calls and she thinks she wanted the medium scoop instead of the small. But frankly, she's not even sure of that. I told her I'd already sent since the host said to, and my advice was to try the item out, and if it wasn't to her liking (i.e. too small for the job) then she could return it within 30 days of the purchase.

Was I correct? If they are not happy or they got the wrong thing can they do that? I told her to call the 800# on the back of the reciept if she decided to return it.

The BEST part is she lost the reciept I gave her at the party (of course I give my hosts a 2nd copy to put in the bags so that's fine) so she called the host and the host wants to change too! So now I have to call her and tell her the same, I guess.

 

[ange13]

yep, you did the right thing. just make sure she understands that she has 30 days to try it out. within that time frame she doesn't have to pay for shipping to return it. once she is out of that frame, she can still return for exchange, or refund but she has to pay to return it!

 

[jennifer34691]

maybe she will like it after the 30 days and just order the other as a second!

 

[lisacb77]

Yeah you never know. I swear everything looks smaller in the catalog anyway!

 

[pamperedgirl3]

I'm sure she'll like the medium scoop. That's the size I think most people think of when they want a scoop--unless they want it for melon balls or cupcakes.

 

[lisacb77]

Well that's the problem. They ordered the small and then had second thoughts and thought they should have gotten medium!!!

 

[Teresa Lynn]

Do a customer care call or mail her a note with suggestions on using her small scoop.

melon balls, mini muiffins, scoops of butter for baked potatoes, truffles, smaller cookies, filling the crusts of anything made in the mini muffin pan. I'm sure there's more I use it for haven't had my coffee yet.
Teresa

 

[lisacb77]

Thanks. I am hoping they will like them and keep them but you never know. They are both older ladies so you think they'd like smaller cookies! Most older family I know like smaller portions anyway.

I will do my calls after everything arrives and see how it ends up.

 

[mbh06]

That's funny b/c I bought the medium one before becoming a consultant and used it to make cookies and it was too big (for me). For some reason I fell like I am eating less if the cookies are smaller, but I end up eating more in the long run. Well, to make a long story short maybe she will feel the same way and like the portions!
Melissa