mconsola
- 41
(I put this below in CC but I'd love some help before my HO call back.)
Dec 10 - I submitted a show with plenty of time to ship before Christmas.
Dec 15 - 3rd package arrived missing 15 items!
Dec 15 - I called HO and they said they'd expetide the priority (in house - not Fed Ex) and the host could expect them on Dec 19. (Wouldn't ship directly to customers because it would have been 15 seperate adjustments.)
Dec 22 - Still no package, called HO, adjustment was still "picking!" They promised to overnight it and it would be there on the 23rd.
Dec 23 - Tracking says it didn't even leave HO until 11:00 am on the 23rd.
Dec 26 - Host got her "overnighted" package on the 26th... still missing 2 of the items!
Now, I have 6 customers who are affected by this and 2 are (were) potential hosts! I have offered them 20% off any order placed before the end of January but I really think PC should offer something as an apology to these customers! Will they? I'm waiting on a call back but I'd love to know what is reasonable to expect!
Dec 10 - I submitted a show with plenty of time to ship before Christmas.
Dec 15 - 3rd package arrived missing 15 items!
Dec 15 - I called HO and they said they'd expetide the priority (in house - not Fed Ex) and the host could expect them on Dec 19. (Wouldn't ship directly to customers because it would have been 15 seperate adjustments.)
Dec 22 - Still no package, called HO, adjustment was still "picking!" They promised to overnight it and it would be there on the 23rd.
Dec 23 - Tracking says it didn't even leave HO until 11:00 am on the 23rd.
Dec 26 - Host got her "overnighted" package on the 26th... still missing 2 of the items!
Now, I have 6 customers who are affected by this and 2 are (were) potential hosts! I have offered them 20% off any order placed before the end of January but I really think PC should offer something as an apology to these customers! Will they? I'm waiting on a call back but I'd love to know what is reasonable to expect!