Ugh! It's Finally Happened to Me.

[DebbieJ]

I knew I couldn't escape it forever.

A customer placed an individual order instead of a show order. And yes, it affects the host rewards and she wants to close ASAP.

UGH UGH UGH!!!!

And of course I can't do anything about it until Tuesday.

 

[MGG]

Sorry Debbie,
Do you have any individual orders that you can put on this ladies show to make up the difference? Let us know how you handle it.

 

[Chozengirl]

By then, it may be too late.
Hopefully something can happen!

 

[raebates]

Aww, that stinks, Deb. No advice; just empathy.

 

[Pampered Laura]

Try letting the customer know what happened & the difference it makes for the host. I've had a couple customers place the order again on the show, and just do immediate return/refund when their "2nd" order came from the online order.
They'd be paying double at first, but they'll get their money back. I've had a couple hosts offer to cover the $4 shipping charge for their friends' order on the show, or add it to someone elses order...

Otherwise, chalk it up to lesson learned... some people really need help with the whole "order under the host's name" part of the whole process.

 

[DebbieJ]

I FINALLY got ahold of the guest and she is going to replace her order. Whew! And good thing I called her. She ordered the three tier stand without any squares or bowls, so I was able to add $30 to her order for those!

My host will be thrilled!!

 

[raebates]

Yippee! I'm glad this story had a happy ending.

 

[straitfan]

Nice Save!