Troubleshooting PP Version 13.0: Error When Transmitting Show

[PamperedPrincess74]

I am trying to transmit a show and everytime I get to the end, I get an error saying that I'm using a version of the software that is older than what is allowed. I downloaded the CD they sent me less than a month ago. I haven't gotten any emails that the program has been updated. When I try to update the program using the Utilities menu, the program just clocks and clocks and never really responds. I've tried calling the technical support number and I was on hold for over a half hour before I gave up. I'm SO frustrated. I'm using PP version 13.0. Is there a different version I should be using???

 

[MichelleT]

Go to consultant's corner and download version 13.2. I believe that's what mine is.

 

[pamperedbecky]

They say if you have a dial-up connection that it can take a VERY long time to download the program update. Is that what you have? Maybe you can call tech support FIRST thing in the morning before anyone starts calling. I believe they start at 7 am CST.

 

[rwesterpchef]

Update Pampered Partner

I am trying to transmit a show and everytime I get to the end, I get an error saying that I'm using a version of the software that is older than what is allowed. I downloaded the CD they sent me less than a month ago. I haven't gotten any emails that the program has been updated. When I try to update the program using the Utilities menu, the program just clocks and clocks and never really responds. I've tried calling the technical support number and I was on hold for over a half hour before I gave up. I'm SO frustrated. I'm using PP version 13.0. Is there a different version I should be using???

YES, you must update your Pampered Partner. This was mentioned in the "Weekly Bites" email from home office.

 

[cookinwithchelle]

13.2 downloadI have dial-up and it took me about 20 minutes to download the update. Just wanted to let you know so you would allow plenty of time.

 

[dawn424383]

I have dial-up also. It took 11 min. to download. Yes, it is a little time consuming, but, it is required to transmit your shows, so it must be done.

 

[rennea]

Same problemThe other day when I went to submit an order I had the very same problem. I downloaded the update (took about 30 seconds) but when I went to install it won't let me. I had to completly remove PP and then download the new one from the website

 

[PamperedPrincess74]

Thanks for the advice everyone! I finally got through to the technical people last night and was able to fix the problem. For some reason, I get emails from HO for some stuff (like when my shows ship or whatever) but I don't get the regular Weekly Bites emails and I never got the Super Starter emails they send out.