"Funky" Error Message We Have Been Getting When Closing P3

[jrstephens]

I got this email from HO technical support earlier:

Dear Jennifer,

A new program update has become available today (August 9th) which corrects the error message you have experienced. Please be sure
that you are connected to the internet and open Pampered Partner Plus. The update will automatically take place. You may see this
error message once again when the program is restarted. However, afterward, the error should no longer occur.,

Anthony Boroczk
Technical Support Representative
The Pampered Chef, Ltd.
The Pampered Chef, Ltd.

 

[jrstephens]

I forgot to say that my "backup" problem I was having was solved with an update yesterday. I guess they are getting all the kinks worked out.:indif:

 

[chefann]

Thanks, Jennifer. I've been getting that message box, too.

 

[JAE]

Me too. Didn't know what it meant, and it didn't seem to bother anything. I tend to ignore stuff like that unless it stops my computer from doing what it needs to do.

 

[ginamkiely]

I've now not been able to get into P3, and i keep getting an error message that says see the log file.... but i have no log file in my system... i'm on hold with HO now, i can't have this happen if i'm at a show!! ahhhhhh

 

[Stampaholic1961]

I've now not been able to get into P3, and i keep getting an error message that says see the log file.... but i have no log file in my system... i'm on hold with HO now, i can't have this happen if i'm at a show!! ahhhhhh

Please let me know what you find out. I am getting the same error message!
I haven't tried calling yet because I really really hate the phone!!!

 

[Stampaholic1961]

I didn't want to call tech support so I decided to try something else. I restored my computer to an earlier date. Then when I tried to open P3, it started doing the cycling thing where it opens then says it has to shut down over & over. When it was open to the point where you make a choice on going to where you last were in the program or choosing what's new etc; I clicked on What's New & it actually opened!! Now everything is working fine!!!

 

[ginamkiely]

bev... ok so i had to delete my PP3 program and re-install it, then i was lucky enogh to have had a backup from that same day so i just updated it. it wasn't bad but a pain in the a$$... i've had a few problems with the program so far, like the cycling thing you mentioned where you shut down over and over again... if you backup your file, you can reinstall the program with the latest drivers and then restore your program. i hope this helps... i am worried about being at a show with my computer and i can't get into the program to take orders. that won't look very professional!

 

[Chef_2_Four]

I got this email from HO technical support earlier:

Dear Jennifer,

A new program update has become available today (August 9th) which corrects the error message you have experienced. Please be sure
that you are connected to the internet and open Pampered Partner Plus. The update will automatically take place. You may see this
error message once again when the program is restarted. However, afterward, the error should no longer occur.,

Anthony Boroczk
Technical Support Representative
The Pampered Chef, Ltd.
The Pampered Chef, Ltd.

I was having problems too and got a response from the same man! He told me to reboot my computer and all is well.

 

[jrstephens]

I haven't had any problems since the last update.