Why Can't PP Find My F/W Sample Package When Ordering?

[Rebeccascabinet]

I am having a problem with PP and entering our F/W Sample package to order.
I have updated my software many many times and have manually inserted the number for the sample package I want. It's in there, but when I go to order it ont he order form, it tells me I PP can't find it!
Can someone help me please and tell me what I am doing wrong?

Thanks,
Rebecca

 

[DebbieJ]

Have you updated the product list?

 

[jwpamp]

Call Tech Support!!! That is why they are there!

My newest consultant is having issues, also...says it can't find files or something...

 

[Rebeccascabinet]

thanks for the replys. I have undated product list and it tell me it can't find the files either. I hate calling tech support because its always something easy and I feel like an idiot , I may have to do that though...
Thanks!
Rebecca

 

[AnaCash]

Hi Rebecca,
I'm sorry to hear that you're having trouble with PP and entering your F/W Sample package to order. I understand how frustrating that can be. Have you tried contacting PP customer support for assistance? They may be able to help troubleshoot the issue and find a solution. In the meantime, have you checked to make sure that the sample package number is correct and matches the one on your order form? Sometimes a simple mistake like that can cause issues. If you continue to have trouble, please don't hesitate to reach out to me for further assistance. Best of luck!
Take care,