Troubleshooting a Show Closing - Help Needed!

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Discussion Overview

The thread addresses a participant's issue with closing a show and entering a discontinued cookbook into the Pampered Chef system. Participants share their experiences and insights regarding the situation, including troubleshooting steps and clarifications about the cookbook's status.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Technical explanation

Main Points Raised

  • One participant, identifying as Terry, expresses confusion about entering a discontinued cookbook into the system due to a guest's request.
  • Another participant suggests that the show date may affect the ability to enter products.
  • Several users mention the status of the "Let's Eat" cookbook, clarifying that it is not discontinued.
  • One participant shares their experience of previously encountering similar issues with show dates and product entries.
  • Another participant reflects on the confusion caused by a guest's incorrect product number and the challenges of entering shows late at night.

Areas of Agreement / Disagreement

Views differ regarding the initial confusion about the cookbook's status, but there is agreement that the show date impacts product entry in the system.

Contextual Notes

Participants share personal experiences related to troubleshooting issues in the Pampered Chef system, particularly regarding product entries and show dates.

Who May Find This Useful

Consultants who encounter similar issues with product entries and show management in the Pampered Chef system may find the shared experiences relevant.

terryteach
Messages
34
O.K. Here's my problem...Home office is closed so I can't ask them but I have a show that I did on Feb 27th and am closing it NOW (before Monday) and I have a guest who wants the Let's Eat Cookbook that has been discontinued as of 3/1 so PP won't let me enter it. I added it to the product list but when I go to put it in the show it won't allow me. Does anyone know if I can do this and how to do it- thanks so much!
Terry
 
Is your show dated for February? If you have it for March it won't take it...
 
Ok, I feel really stupid, but what cookbook called Let's Eat was discontinued?
 
jenniferlynne said:
Ok, I feel really stupid, but what cookbook called Let's Eat was discontinued?

You aren't stupid! Let's Eat is the kids cookbook and it's NOT discontinued! It's item #2221 on page 44 of the S/S 07 catalog.
 
Ok, good, I was freaking out a little. Usually when a cookbook is being discontinued I make sure I tell everyone so they can get it before it is gone.
 
Terry,

Maybe you just need to do the Product List update in PP? Not sure why it won't work...
 
That's true - I didn't even think of the fact that it's not discontinued. Wonder what's up? I just tried and didn't have any problems entering it...
 
  • Thread starter
  • #8
O.K. - I'm the stupid one! the guest had written down the wrong # and I got confused because the other kids stuff (apron etc) was being discontinued I thought I had missed something and the cookbook was too! MY BAD!! That's what happens when you enter shows late at night!! The thing is that the message just kept saying item not found in current price list so that confused me. Oh well - you learn!
Thanks for your help anyway!
 
Glad you were able to solve it!
 
If the date on PP for that show is in February, you should be able to add it. If you input the show on or after the first, then PP will default to the date the show was input. I've had this happen to me before and finally figured out that the date was going in as the input date, I wasn't paying enought attention to change it to the show date.

Suzy
 

Frequently Asked Questions

What should I do if my show closing link isn't working?

If your show closing link isn't working, first check your internet connection to ensure it's stable. Then, try refreshing the page or using a different browser. If the problem persists, reach out to your Pampered Chef support team for assistance.

How can I ensure all orders are processed correctly during the show closing?

To ensure all orders are processed correctly, double-check that all guests have submitted their orders before closing the show. Review the order summary for any discrepancies and confirm payment methods. It's also helpful to send a reminder to guests a day before the closing date.

What if a guest wants to change their order after the show has closed?

If a guest wants to change their order after the show has closed, explain that changes can typically be made within a certain timeframe. Contact your Pampered Chef support or customer service to see if the change can be accommodated and guide the guest through the process.

How do I handle a situation where a guest claims they didn't receive the show closing link?

If a guest claims they didn't receive the show closing link, first verify that you sent it to the correct email address. Resend the link and check their spam or junk folder. If they still can't find it, consider providing the link through an alternative method, such as a text message or direct message on social media.

What are common mistakes to avoid when closing a show?

Common mistakes to avoid when closing a show include not confirming guest orders, failing to follow up with guests about their orders, and not double-checking the final totals before submitting. Always review the details carefully and communicate clearly with your guests throughout the process.

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