Trouble Adding Tax Rate to Online Order in pp

[newtopamperedchef]

Please help! I received an online order for a show. It was for two boxes of beer bread which doesn't get taxed in our state. Of course, the order was totaled and paid for with a credit card. Now there is a yellow sign next to her name in Pampered Partner and when I click on finish it says there is no sales tax rate. I can't figure out how to add a rate for her. Her address is already filled in. And if she should have had her shipping taxed, why didn't it do that on the website when she put her order in? Thanks in advance for your help!!

 

[NooraK]

If she's more than 100 miles from your zip, P3 doesn't auto-fill tax rates, although I don't ever remember having to adjust it for a PWS order I copied using the button.

On the tab with her name and address, there's a box where you can manually set the tax rate.

Not sure why it wouldn't have added things up properly on your PWS, usually it not taxing has to do with the address not put in properly, but your PWS shouldn't allow her to finish the order then. Your PWS does give a disclaimer that you may contact her to confirm things, so I'd just call and explain the tax issue.

 

[pamperedpals]

We don't tax food in our state either. If it is a ship direct and they don't have a food tax, you can still submit the order with the yellow caution sign.

 

[newtopamperedchef]

Thank you both! It is a direct ship so maybe that's why it happened that way. I will just ignore the yellow caution sign when I am ready to submit.

 

[AnaCash]

Hi there! Thank you for reaching out for assistance with your online order. I'm sorry to hear that you're experiencing some trouble with the sales tax rate for your customer's order.To add a sales tax rate for your customer's order, you can go to the "Orders" tab in Pampered Partner and click on the order in question. From there, you can click on the "Edit" button and then select the "Sales Tax" tab. Here, you can add the appropriate sales tax rate for your customer's address.As for why the website didn't automatically add the sales tax for her, it's possible that she may have entered her address incorrectly or the website may not have recognized the sales tax rate for her specific location. In any case, you can manually add the sales tax rate as mentioned above.I hope this helps! Please let me know if you need any further assistance. Thank you for being a dedicated Pampered Chef consultant!