Strange Question About Warranty

[ahammons]

I just had someone call me about her large bar pan, wondering if it was still under warranty. (Her daughter broke it) After talking to her for a minute, she realizes that it was her DH's from before they were married so it may be under his name or his ex-wife's! She has no idea who the consultant was, and he doesn't have the receipt anymore. But she's almost positive it was bought within the past three years. Is there anything I can do??

 

[janetupnorth]

Try calling HO and having them look it up under the DH's name. If it is the ex-wife that might be hard unless she calls them... At that point, offer her a discount off a new one!

 

[cmdtrgd]

How long has she been married? If it is over 3 years, it is not under warranty.

 

[Addie4TLC]

Speaking of "strange".... Sorry to barge in on this warranty question, but it just occured to me to ask about this one before calling HO. Maybe someone has seen this. A customer bought a 7pc set of cookware. She sayss she uses the lg. stockpot for boiling water for the tea she gives out at her "nutrition club." She said the non-stick came off and all she does is boil water. She boils, rinses, then pours more water to boil. I looked at it and it's horrible! She has only had it for a few months. She said it started out as a film, that she tried to rub off... then the non-stick came off. "Just from boiling water in it." Something fishy?

 

[cmdtrgd]

Addie - just get a new one for her. It could have been a manufacturing defect.