Stoneware Returns: Are You Experiencing Issues Too?

  • Thread starter Thread starter mistym
  • Start date Start date
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Discussion Overview

The thread discusses various experiences related to issues with Pampered Chef stoneware, including returns, breakages, and baking performance. Participants share personal anecdotes about their own challenges and those of their customers, particularly focusing on the quality and shipping of the products.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, reports having over 20 returns of stoneware in the past six months due to cracking issues.
  • Another participant shares their experience with a stone breaking shortly after purchase, attributing some issues to shipping rather than manufacturing defects.
  • Several users mention problems with baking crescent rolls, noting that the dough remains undercooked in the middle despite following baking times.
  • One participant expresses frustration with the packing of stoneware, stating that inadequate packing has led to breakages during shipping.
  • Another participant recounts a personal experience where a pizza stone cracked during its first use, leading to the need for an exchange.
  • One participant notes that they have had several stones with handles break on first use, leading to customer refunds.
  • Some participants express embarrassment over having to return broken items, while others find comfort in knowing they are not alone in their baking struggles.
  • One participant mentions that they have not experienced issues with their stoneware, hoping they do not encounter problems in the future.

Areas of Agreement / Disagreement

Views differ among participants regarding the quality and performance of stoneware, with some experiencing significant issues while others report no problems. No clear consensus emerges on the overall reliability of the products.

Contextual Notes

Participants share a range of experiences, from personal use to customer feedback, highlighting the variability in product performance and shipping practices.

Who May Find This Useful

This discussion may be of interest to Pampered Chef consultants who are encountering similar issues with stoneware, as well as those looking to understand the experiences of their customers.

M
mistym
I am having some major issues right now with Stoneware. I have lost count on the amount of returns I have done during the past 6 months...it has too be upwards of 20!!

My customers stoneware is cracking left right and center..heck, even my own cracked just the other day. I usually take care of all my customers returns but this is getting out of control.

Anyone else having stoneware issues or is it just me?
 
I had a few customer issues this past year, but it was older stuff (out of warranty). I had a stone break right away about 12 years ago but none since that DH hasn't dropped something on or that I dropped!

Just dropped my mini-baker the other day and shattered it... :( It was just bought...off the outlet though so I'm out of luck!

I did have one lady with a DCB arrive with a crack in the lid. When I called HO they had a lot of issues with those lately. I think that was shipping problems, not mfg. problems.
 
No, I only have issues with my stoneware not baking the middle of my crescent rolls, so they are perfect on the outside and bottom, but doughy in the middle, and once they get out of the oven and rest for a bit, they loose their height, and flatten... If I bake them any longer- they'll burn. I bake them about 1-2 minutes longer than the package suggests, too.

Sorry, I think I hijacked yer thread.
(slap my hand and call me pesky)
 
Kitchen Diva said:
No, I only have issues with my stoneware not baking the middle of my crescent rolls, so they are perfect on the outside and bottom, but doughy in the middle, and once they get out of the oven and rest for a bit, they loose their height, and flatten... If I bake them any longer- they'll burn. I bake them about 1-2 minutes longer than the package suggests, too.

Sorry, I think I hijacked yer thread.
(slap my hand and call me pesky)
Click to expand...

I have the same issues unless I am using crescents for a wreath or something. So, to make DH happy with the quality I cook plain crescent rolls on my old aluminum pan...:blushing: (Hanging head in PC shame...)

Everything else imaginable I cook on the stones...
 
janetupnorth said:
I have the same issues unless I am using crescents for a wreath or something. So, to make DH happy with the quality I cook plain crescent rolls on my old aluminum pan...:blushing: (Hanging head in PC shame...)

Everything else imaginable I cook on the stones...
Click to expand...
I sadly admit I've had to do the same thing- I ruined the Christmas Morning sweet rolls I always make each Christmas morning, because I made them on my stone, and they were raw in the middle. I was bumming! The outside layer was delish, however!
 
I haven't had issues with things breaking during use, but I have had issues with things arriving broken. I don't like how they are shipping our stoneware. There is not enough packing in the boxes. One customer ordered a pie plate...from the outlet...which arrived with the pie plate and a small strip of paper for packing. No wonder it broke during shipping.
 
I gave my brother-in-law the new pizza stone with the handles for x-mas. His first time using it the stone cracked in half. Of course he was at the fire station showinf it off to his buddies. Now I just have to get it exchanged for him and then hope they still are impressed!
 
I have had to return several bakers myself and have to say it is quite embarrassing. I don't recall having this problem when we had UPS...but that is just my limited experience. BUT- that may just be coincidence since I, too, have noticed a poor packing job by Pampered Chef. For shame.

I'm relieved to hear that others are having the same baking experience with their crescent rolls as I have! Now if we can only come up with a solution...hm... (other than actually making rolls from scratch, of course!)
 
No problems here, hope I didn't just jinx myself!
 
stoneware-crescent rollsI cooked crescent rolls on the large bar pan at Christmas without any problems.:)
 
I have had a customer return a stone - it broke in the oven and was less than two months old. I have a feeling most of my other customers haven't taken their stoneware out of the boxes - time for some CC calls!
 
I have had several stones with handles break first time in use. In fact, one customer's first one broke, replaced it, and replacement broke- she asked for her $$ back.
 

Frequently Asked Questions

What is the return policy for Pampered Chef stoneware?

Pampered Chef offers a limited lifetime warranty on their stoneware products. If you experience issues such as cracking or chipping under normal use, you can return the item for a replacement or refund. However, it's important to keep your receipt and contact your consultant or customer service for specific return instructions.

How do I initiate a return for my stoneware item?

To initiate a return, you should first contact your Pampered Chef consultant or reach out to customer service directly. Provide them with details about the issue and your purchase information. They will guide you through the return process and provide any necessary shipping labels or instructions.

What types of issues can I return my stoneware for?

You can return stoneware items that have defects such as cracks, chips, or other manufacturing issues. However, damage caused by misuse, such as extreme temperature changes or improper cleaning, may not be covered under the warranty.

Are there any time limits for returning stoneware products?

While Pampered Chef offers a limited lifetime warranty, it's advisable to initiate your return as soon as you notice an issue. Keeping your receipt and returning the item within a reasonable timeframe will help ensure a smoother return process.

What should I do if my stoneware was a gift and I don't have a receipt?

If your stoneware was a gift and you don't have a receipt, you can still contact Pampered Chef customer service. They may be able to assist you based on the product's serial number or other identifying information. However, having the original purchase details will make the process easier.

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