Stay Away from SWJ Southwest - Terrible Customer Service and Stock Availability

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Discussion Overview

The thread discusses experiences with SWJ Southwest, focusing on customer service issues and product availability. Participants share personal anecdotes regarding their interactions with the company and explore alternative sources for recognition items.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant expresses frustration with SWJ Southwest, citing unresolved credits and poor stock availability.
  • Another participant shares a disappointing experience with a charm holder that did not match the advertised description.
  • Some participants mention hearing similar negative feedback from other consultants about SWJ Southwest.
  • One participant notes their luck in not having issues, as they have not dealt with credits.
  • Another participant shares a positive experience with a different company, Glitzetal, highlighting their good customer service.
  • Several participants express interest in finding alternative sources for recognition items and discuss potential options at upcoming conferences.
  • One participant inquires about the practice of giving recognition items to team members, expressing a desire to do things differently in their future team.

Areas of Agreement / Disagreement

Views differ regarding experiences with SWJ Southwest, with some participants reporting negative experiences while others have had no issues. No clear consensus emerges on the overall reliability of the company.

Contextual Notes

Participants share personal experiences and opinions about customer service and product quality, reflecting a range of interactions with SWJ Southwest and alternative vendors.

Who May Find This Useful

Consultants looking for insights into vendor reliability and alternative sources for recognition items may find this discussion relevant.

F
footballchef
Gold Member
Messages
42
I'm not sure if many of you order from SWJ Southwest .... if you don't, you're better off!! And if you do, stay away!! I have been trying to resolve 2 credits since October of last year. They NEVER have what you want in stock and if you have something to resolve... it's a nightmare!! So my advice is to stay away and find another company to buy any recognition items from!!

:( :mad:
 
What is SWJ?
 
I got a little charm holder from them - The picture made it look like it was rhinestones but when I got it it was textured metal. Oh well - I needed something for my silver whisk charm but it was not what I was expecting.
 
You're not the first consultant I have heard this type of feedback from about this company :(
 
I guess I have been lucky. I haven't had a problem but then I haven't had any credits to worry about either.

My TX team's hospitality lives near there and has offered to pick up things for me - I haven't used her in the past but maybe I should in the future...
 
I have heard the same thing. Try www.glitzetal.com. They seem to have better customer service. I had two charms with "rubies" and the jewels fell off - they sent out two more without asking for the first two back!
 
Thanks for the site Kate!! I will use them now!! Who's at conference for this type of stuff? I know there's a special director store and I plan on using it!!! :D
 
PampMomof3 said:
Thanks for the site Kate!! I will use them now!! Who's at conference for this type of stuff? I know there's a special director store and I plan on using it!!! :D
Click to expand...
No one - we learn about those companies by word of mouth or internet searches. And I'm not sure that there will be a director store either. That was a VIP thing.
 
So, as directors, do you give these to your team for various accomplishments? My director and upline do NOTHING like this... I'd love to learn more because I want to do things differently when I have my own team.
 
What a cute site! Thanks!
 
katie0128 said:
So, as directors, do you give these to your team for various accomplishments? My director and upline do NOTHING like this... I'd love to learn more because I want to do things differently when I have my own team.
Click to expand...
Yes. That's what I do with them. I have a charm that says Chicago that my team member will get this year at conference in her gift bag from me. (My director doesn't do a gift bag for conference but I like to.)
 
Can't wait to see if my upline does... I'm sure my director doesn't and she isn't going anyway. I won't be surprised if they don't do anything.
 
can someone tell me where to get PC clothing from now that VIP is closed??
 
No where yet... but Merrill (I think) will be doing it and will be revealed at NC.
 
Yep- Merrill will be our only vendor for logo items. They're supposed to have some at Conference.
 

Frequently Asked Questions

What issues have customers reported with SWJ Southwest's customer service?

Customers have frequently reported long wait times for responses, unhelpful or rude representatives, and difficulty in resolving issues related to orders and returns. Many feel that their concerns are not taken seriously, leading to frustration.

How does SWJ Southwest handle stock availability for their products?

Many customers have expressed dissatisfaction with SWJ Southwest's stock availability, noting that popular items are often out of stock for extended periods. This inconsistency can lead to disappointment for those looking to purchase specific products.

Are there any alternatives to SWJ Southwest for purchasing similar products?

Yes, there are several alternatives to SWJ Southwest, including other direct sales companies and retail stores that offer similar products. Researching customer reviews and service ratings can help you find a more reliable option.

What steps can I take if I have a bad experience with SWJ Southwest?

If you have a negative experience, it's recommended to document your issues and reach out to their customer service for resolution. If that fails, consider leaving a review to inform others and potentially escalate your complaint through social media or consumer protection agencies.

How can I find reliable reviews about SWJ Southwest before making a purchase?

To find reliable reviews, check independent review sites, social media platforms, and forums where customers share their experiences. Look for patterns in the feedback to gauge the overall customer satisfaction level with SWJ Southwest.

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