Stay Away from SWJ Southwest - Terrible Customer Service and Stock Availability

[footballchef]

I'm not sure if many of you order from SWJ Southwest .... if you don't, you're better off!! And if you do, stay away!! I have been trying to resolve 2 credits since October of last year. They NEVER have what you want in stock and if you have something to resolve... it's a nightmare!! So my advice is to stay away and find another company to buy any recognition items from!!

 

[JAE]

What is SWJ?

 

[Kathytnt]

I got a little charm holder from them - The picture made it look like it was rhinestones but when I got it it was textured metal. Oh well - I needed something for my silver whisk charm but it was not what I was expecting.

 

[dannyzmom]

You're not the first consultant I have heard this type of feedback from about this company

 

[BethCooks4U]

I guess I have been lucky. I haven't had a problem but then I haven't had any credits to worry about either.

My TX team's hospitality lives near there and has offered to pick up things for me - I haven't used her in the past but maybe I should in the future...

 

[cmdtrgd]

I have heard the same thing. Try www.glitzetal.com. They seem to have better customer service. I had two charms with "rubies" and the jewels fell off - they sent out two more without asking for the first two back!

 

[PampMomof3]

Thanks for the site Kate!! I will use them now!! Who's at conference for this type of stuff? I know there's a special director store and I plan on using it!!!

 

[BethCooks4U]

Thanks for the site Kate!! I will use them now!! Who's at conference for this type of stuff? I know there's a special director store and I plan on using it!!!

No one - we learn about those companies by word of mouth or internet searches. And I'm not sure that there will be a director store either. That was a VIP thing.

 

[katie0128]

So, as directors, do you give these to your team for various accomplishments? My director and upline do NOTHING like this... I'd love to learn more because I want to do things differently when I have my own team.

 

[tpchefrebecca]

What a cute site! Thanks!

 

[BethCooks4U]

So, as directors, do you give these to your team for various accomplishments? My director and upline do NOTHING like this... I'd love to learn more because I want to do things differently when I have my own team.

Yes. That's what I do with them. I have a charm that says Chicago that my team member will get this year at conference in her gift bag from me. (My director doesn't do a gift bag for conference but I like to.)

 

[katie0128]

Can't wait to see if my upline does... I'm sure my director doesn't and she isn't going anyway. I won't be surprised if they don't do anything.

 

[riggs62]

can someone tell me where to get PC clothing from now that VIP is closed??

 

[katie0128]

No where yet... but Merrill (I think) will be doing it and will be revealed at NC.

 

[chefann]

Yep- Merrill will be our only vendor for logo items. They're supposed to have some at Conference.