LibrarianChef
Silver Member
- 317
Over a month ago I submitted a product adjustment for a show. The host received two extra items and was missing two items. The two extra items were tiny--like less than $5 each. I received an email back that they were shipping the two new items and then another email saying that they were sorry for the inconvenience of receiving the two additional items and saying to please keep them as a courtesy gift on behalf of the company. I immediately told my host and figured it was all over with.
However...I just received an email today saying that they are still waiting for these two items to complete the product adjustment. PLEASE tell me they aren't going to ask for them back now. I replied and cc'ed the gal whose name was attached to the original email and said on November 17th I had received an email from ____ in the solution center stating that those items were to be a gift on behalf of PC. Hopefully this will clear it up. Has anyone else ever had this happen? I hope I'm not going to be required to pay for the items out of pocket. I'm thinking they were possibly given as Christmas gifts by the host or something.
However...I just received an email today saying that they are still waiting for these two items to complete the product adjustment. PLEASE tell me they aren't going to ask for them back now. I replied and cc'ed the gal whose name was attached to the original email and said on November 17th I had received an email from ____ in the solution center stating that those items were to be a gift on behalf of PC. Hopefully this will clear it up. Has anyone else ever had this happen? I hope I'm not going to be required to pay for the items out of pocket. I'm thinking they were possibly given as Christmas gifts by the host or something.