Small Micro Cooker ... Grrrrrrr!!

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Discussion Overview

This thread discusses experiences and opinions regarding the return process for the small micro cooker, particularly focusing on issues related to shipping costs and product replacements. Participants share their thoughts on whether returning the item is worth the expense and explore alternatives to the standard return process.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant mentions a friend's small micro cooker being blistered inside and expresses frustration over the return shipping cost relative to the item's price.
  • Another participant suggests shipping the item back using the cheapest option and shares a similar experience with a different product requiring return.
  • One participant shares that calling customer service may lead to not needing to return the item, contrasting with online adjustments that often require returns.
  • Another participant notes that they have experienced online adjustments that did not require returns and expresses confusion over the need to ship back inexpensive items.
  • One participant recounts a call to customer service where they were told the item would definitely need to be returned, highlighting the inconvenience of shipping costs and time.
  • Another participant suggests finding a box to minimize shipping costs and mentions that adjustments are processed quickly.
  • One participant proposes the idea of sending back only part of the item, such as the lid, as a potential solution.
  • Another participant expresses disbelief at the necessity of returning inexpensive items and shares their experience with adjustments that did not require returns.
  • One participant notes that many customers opt to purchase a new item instead of dealing with the return process, citing the low cost of the product as a factor.
  • Another participant mentions that some customers may not be aware of proper usage, which can lead to product damage, and shares their thoughts on the bubbling issue.

Areas of Agreement / Disagreement

Views differ on the necessity and practicality of returning the small micro cooker, with some participants expressing frustration over the process while others suggest alternatives. No clear consensus emerges regarding the best approach to handling returns.

Contextual Notes

Participants share personal experiences related to product returns and adjustments, focusing on the small micro cooker and similar items. The discussion reflects a range of opinions on customer service interactions and the perceived value of returning low-cost products.

Who May Find This Useful

Consultants who deal with product returns and adjustments may find the shared experiences and viewpoints relevant to their own practices and customer interactions.

Intrepid_Chef
Intrepid_Chef
Silver Member
Messages
5,144
A friend of mine ordered the small micro cooker ... she uses it all the time.

It is all white and blistered inside.

I suggested that she have it replaced, only to discover that she has to return it to get it replaced. Grrrr! Why pay $6 shipping for a $7.50 item?

I will probably buy a replacement myself!
 
Tell her to ship it back cheapest! Don't send it Priority. And don't feel bad, I just did an adjustment for a can strainer and HO wants that back also!
 
Try calling HO instead of on-line adjustments for those items. I have found when I put an adjustment in on-line it almost always says to send it back, but when I call, lots of times they don't require it. Funny hugh?
 
I haven't some online that don't require it to be sent back. I may still call HO though it seems weird to want to ship back such a cheap item
 
  • Thread starter
  • #5
I did call to ask about it ... but we couldn't find the order. It was probably ordered under somebody else's name. The rep I talked to said it would DEFINITELY have to be sent back!It is too big to fit in an envelope ... so I'm guessing shipping would be $5 minimum, and the customer would have to go without it for too long! Meanwhile, she can save 10 percent as a past host if she just bites the bullet and buys a replacement.
 
She could find a box & put it in that & send it the cheapest & it wouldn't be much at all.
 
Could she just send back part of it?? Maybe just the lid... that would fit in an envelope. Just thinking that with stoneware & other larger items, they allow customers to send back a piece, rather than an entire product.
 
I shouldn't be that much to ship it, it's not that heavy. Adjustments are going REALLY quickly. Although most of my adjustments were ones that just needed to be sent out, none that required sending something back first.I did call HO about the can strainer - they said that it needed to be sent back.
 
How silly to send back such stuff....
 
peichef said:
Could she just send back part of it?? Maybe just the lid... that would fit in an envelope. Just thinking that with stoneware & other larger items, they allow customers to send back a piece, rather than an entire product.
Click to expand...


They make my customers send back the whole thing!
 
Most of my customers just order a new one when they realize how cheap they are and that they'll have to mail it back for almost the same price. I hate how they bubble, too - make sure you tell her not to use it on high power for heating up sauces and things like that. Most people don't know that you're not supposed to use the micro cookers at full power, and that's what causes the bubbling. HTH
 
Flamingo said:
How silly to send back such stuff....
Click to expand...

I did an adjustment yesterday and one today, the numbers were around 2000 apart from each other. If you are doing more than 2000 adjustments a day, you want your product back to make sure it's not a defect or people aren't lying to you!
 

Frequently Asked Questions

What is the Small Micro Cooker used for?

The Small Micro Cooker is designed for quick and convenient cooking in the microwave. It is perfect for steaming vegetables, cooking rice, or reheating leftovers, making meal preparation faster and easier.

How do I clean the Small Micro Cooker?

The Small Micro Cooker is dishwasher safe, making cleanup a breeze. You can also wash it by hand using warm, soapy water. Avoid using abrasive cleaners or scrubbers to maintain its quality.

Can I use the Small Micro Cooker for baking?

The Small Micro Cooker is not designed for baking. It is specifically intended for microwave cooking and steaming. For baking, consider using other Pampered Chef products that are made for oven use.

Is the Small Micro Cooker safe for use in the microwave?

Yes, the Small Micro Cooker is made from microwave-safe materials and is designed for safe use in the microwave. Always follow the manufacturer's instructions for best results.

What is the capacity of the Small Micro Cooker?

The Small Micro Cooker typically has a capacity of about 1.5 quarts, making it ideal for cooking small portions or side dishes for one or two people.

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