texaschef
Gold Member
- 109
One of my customers is making a big issue out of her having to return an item that she purchased back in March. It is the Easy adj. measuring cup. She says it has never "performed" as it should (liquid leaking). I offered to show her how to make it work to be sure that it was truly defective before returning it...she insisted on getting a replacement...she didn't want to call so I did...called the HO and got her info, Adj #, etc. When I sent her the info (via email) about her sending it back, the address, etc...she was upset that she would have to pay for shipping for the product when it wasn't her fault that it didn't work, etc etc etc. She said she doesn't understand why the "representative" (she used to sell AVON and that is what they call their consultants) couldn't just take care of it (meaning pay for it) for her. I am torn between starting something that I don't want to have to continue for other guests OR provide EXCELLENT CUSTOMER SERVICE by taking care of it for her. (I guess part of me is thinking...she sold AVON for 10 yrs she should know what it is like when it is company policies....)
Any advice?????
Any advice?????