Should I Cancel for Her?? Grrr...

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A consultant expresses frustration over a host who is unresponsive and uncommitted to an upcoming party. Despite having booked a significant event, the host fails to engage in necessary preparations, such as confirming details and RSVPs. The consultant considers canceling the party due to the lack of communication but is unsure how to proceed as the host does not return calls or emails. Suggestions from peers include calling the host directly to clarify the party's status, explaining the impact of her lack of response on the consultant's schedule, and potentially offering to reschedule if she is not committed. The discussion highlights the challenges of managing uncooperative hosts and emphasizes the need for clear communication and boundaries in business relationships. Some participants share personal experiences of dealing with similar situations and suggest implementing a guest list requirement to ensure better planning and accountability in future events. Overall, the thread underscores the importance of proactive host coaching and the necessity of maintaining professionalism in the face of difficulties.
Emily you are obviously to young to remember ZOOM!!!!!!!
 
tupachef said:
Ann, Thank you SO much for sharing what you've learned and how you've changed things from your experiences! Those are great ideas! I haven't required a guest list before. Maybe I should do that! How does your method work exactly? Do you get any resistance? What do you tell the host if they don't get you a guest list? When do you require having it? Sorry about the 20 questions!

I was very nervous too asking for a guest list. I teach all new consultants to do this.

First, I confirm the date and time of the party with the host.

I send out the two items attached to this post at least 4 weeks before the party. You can see on the "Bonus" paper there are places to write a date in. So this date is usually 3 to 2 1/2 weeks before the party date. The paragraph on the bottom states that I will have to consider postponing their party...I changed it from "I will have to cancel your party"...sometimes people just missed the date and didn't send the list back.

When their deadline date comes, if I don't have the list, I call them. At that time I can usally find out if something has come up or if I just need to "get them moving"!!! If they do need to post pone, it helps both of us. Usually you can book something 3 weeks out.

Also, on this bonus, they have to reach $500 in sales. I had some one that invited 40...so I gave her the $20. However, she didn't follow with those that didn't come to the party and only had a $300 party. (The good news...I changed my business AND I recruited her sister who one of my top performers!!)

The Guest List is self explainitory and gives the host ways to think of 50 people in 5 minutes!

I send a SASE (self addressed envelope) So all I am asking them to do is give me their list.

If their list is short, then I call back to check and see if these are all the people she could think of and help brainstorm.

ONLY after I get the guest list do I then send out the packet. Because it costs almost $5.00 in postage alone, it was too expensive to send them out and then have them cancel. They never return them.

At first, I had people balk at giving me their phone number. Most of them read the bonus sheet where I have in pink, that I do not share the phone numbers.

I also offer to do a reminder call. If I talk to them 2 days before the show and they don't have a rough idea how many are coming, I HIGHLY recommend that I do the reminder call. This is done through Post Calls which I can explain another time. Quick, easy, works great and 99% of people like it!! Helps attendance!
 

Attachments

  • Thread starter
  • #33
Ann! You rock!! Thanks so much for taking the time to type all of that out! I use PostNotes already, so I'm all about implementing this!! Thanks again!! :)
 
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  • #34
chefmeg said:
Emily you are obviously to young to remember ZOOM!!!!!!!

Huh?! HAHAHA!! Sorry, I guess I am... I don't feel young if that counts! :D
 
ZOOM was a TV show in the 70's and they always told us you could send in suggestions and don't forget to include your SASE to get a ZOOM sticker!
The show was resurrected in the early 2000's, but I haven't seen it in a while now...cool show!

for those of us that do remember.....02134!!!
 
chefmeg said:
ZOOM was a TV show in the 70's and they always told us you could send in suggestions and don't forget to include your SASE to get a ZOOM sticker!
The show was resurrected in the early 2000's, but I haven't seen it in a while now...cool show!

for those of us that do remember.....02134!!!

I do not remember this at all but at the time I had 3 small children so I am thinking if it wasn't a kid's show...
 
it was a kids show, but not a cartoon. It was elementary aged kids doing science experiments and skits and speaking ubbie-dubbie.....SOMEONE has got to remember this other than me!!!???
 
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  • #38
chefmeg said:
it was a kids show, but not a cartoon. It was elementary aged kids doing science experiments and skits and speaking ubbie-dubbie.....SOMEONE has got to remember this other than me!!!???

Oh my goodness! I do remember this! But it was from the early 2000s when it came back. :blushing: I'm not sure I know what "ubbie-dubbie" is though! What happened to that show?! Wasn't it on Nick or Discovery Kids or something?
 
tupachef said:
.....not sure I know what "ubbie-dubbie" is though! .....

I think you smoke it.....LOL
 
ibit ibis libike thibis!!!!

and no Linda....you don't smoke it!

ZOOM was/is on PBS.
 
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  • #41
Ya'll are hilarious! ROFLMAO!
 
I'll have to ask my sons about this and get back to you.
 
bethcooks4u said:
Sometimes these hosts surprise you though. I have had hosts who have been flakey like this and then had a great show - they didn't need me. Others claim things are great and bail... It's always a hard call.

I would call her and say "I just need one minute". Then immediately say that you have reserved the day for her but need to know if the party is on (how many are coming) because an opportunity to do something with the family has come up and they need to know if you need a ticket or not. That should tell you.

I totally agree with Beth I was a lousy host, my Director's calls to coach me got on my nerves since it was new to me. :) I planned and invited people that's as hard as I wanted it to be, I was busy all the time and didn't want to take time for something I thought was trivial. Ofcourse I don't see it that way now, but I understand when I host gives the signs. I back off and say "I'm excited about your show, since we haven't had a chance to discuss all the details I will make it easy for you. One of my most popular recipes is _________ here are the ingredients, it serves ___. Let me know if you will have more than that number and we can plan to double the recipe. I will be there at ______. See you then. This is only if she has told you that it's on for that date in advance.
 
tupachef said:
Ann! You rock!! Thanks so much for taking the time to type all of that out! I use PostNotes already, so I'm all about implementing this!! Thanks again!! :)

Sorry, have been off and out of the loop for a few days!!! You are entirely welcome!! It is my goal to help anyone and everyone avoid the mistakes I made along the way!!
If I had gotten my big girl panties on a bit sooner, it would have helped, but must be I am a slow (aka stubborn) learner!!
I need to get my big girl recruiting panties on because I have only signed 1 person this year:eek::eek::eek:
My business needs a serious kick in the hind end. I know what to do but between my F/T job, my son who is 18 (good kid, but he is 18) helping out my parents and PC, I just can't seem to get a rythem going that makes everything click into place. Finding it difficult to switch from one focus to the next. Jack of all trades...master of none!:eek:
 
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  • #46
Well, get to it!! :blushing: <--- I'm not so good at the kick in the rear end thing with people I don't even really know, but, I have complete faith in you that you'll step it up a notch! Compile a list of all of your recruit leads and get on the phone with them! Listen to me, I'm trying to tell you how it should be done when I've got to get my big girl panties on, too, and get more recruits! I've got 6 for the year so far, with one pending, but that's not enough! I want the recognition for 10 at Conference!! You can do it!!
 
My host for Tomorrow called & canceled!!!I've been sending out invites for 4 years. WELL...... a past consultant of mine booked a show with me soooooo too save a little money I let her send them out. VERY BAD CALL!!! She just called me & needs to rebook. During the call she said I still have the postcards I'll work on them tonight & get them in the mail over the weekend.

This will never happen again. I WILL ALWAYS SEND THE POSTCARDS OUT FOR MY HOST!! :grumpy:
 
Okay. I have TRIED and TRIED to get my hosts to let me do their invitations and only a handful have given me their lists - ever. What are you saying to make them want to give you the list? I know it's MY business but I'd rather have the probable booking than chase them away by demanding that they do it first...
 
I give this form that I found on CS along with a SASE and tell them what date to give/mail it back to me. I've never had any problem getting an address list (sometimes it is a little late, but I try and allow for that when I give them their due date). Well, I take that back, my high maintenance hostess from hell assured me that she took care of everything by email....ahem, I should have insisted that she give me addresses :yuck: I digress...

When they book their show and I go over the host packet with them I say something like "I'll take care of sending your invites, I just need you to complete this form and get it back to me by ____." I do not ask for email addresses or phone numbers. I tell them that if they would prefer to do evites then I will set them up on my PWS and they can take care of that part themself.
 

Attachments

Oh, I also have the past host comment on how nice it was that she didn't have to address the invites and stick stamps on them and make a trip to the post office :)
 
Pampered Chef Guest Invitation ListPAMPERED CHEF GUEST INVITATION LIST


Host(s) ___________________________________________________________

Phone # _____________________________________________________

Show Address of party: ______________________________________

Show Date :_____________________________________

SHOW Start Time: ___________(I'll setup 1 hour before show begins).

To insure the success of your Show, please
invite at least 30-40 people. Don't forget anyone you invite, you'll need to call & personal invite them “FIRST”. The invitation, I send out for you are just reminders for your guest. So my stamp $$ helps use both reach our goals :)

include your friends, relatives, neighbors, classmates, club members, work associates, holiday card list. Don't invite from just 1 group!!! Please call and invite them 1st before I send out the reminder invitations. This way you'll have at least 15-20 guest at your show (Not counting Hubbies & Kids).

PLEASE, PLEASE :) MAIL YOUR Guest List within 3-4 weeks BEFORE your show to me . Keeping a copy for yourself to get a FINAL count SO we know how many to cook for.

Also, please send a check writen to Karen Saunders for $15.00. So I can buy the food for your show to demo. Pampered Chef will give you $15 back in PC products as a hospitality gift when we close your show!!! (read pg. 53 catalog)

Encourage your guests to bring a friend.
Be sure to have at least 5 outside orders with you at your show – this ensures a great start!

Call me if you have any questions: (910) 572-4767.
Remember, the more people you invite – the more will attend. The key to a successful show is in the attendance and the number of orders.

****MAIL LIST & CHECK TO: Karen Saunders 1225 Pekin Rd. Troy, NC 27371

PAMPERED CHEF GUEST INVITATION LIST

Host(s) ____________________________ Show Date _____________________________

RSVP Phone # _____________________ Invite Start Time _________________________

Show Address ________________________________________________________________


GUEST
ADDRESS
PHONE #
YES

NO
BRINGING FRIEND & I called to remind
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bethcooks4u said:
Okay. I have TRIED and TRIED to get my hosts to let me do their invitations and only a handful have given me their lists - ever. What are you saying to make them want to give you the list? I know it's MY business but I'd rather have the probable booking than chase them away by demanding that they do it first...

I don't make it optional. When they set the date, I say, "I'm going to e-mail you a Guest List Form... simply fill it out and send it back to me... I'll take care of sending your invitations for you." I also announce it at my shows when I cover the Host Benefits... I say that as one of the benefits of me Pampering them is they get their invites sent for them, I bring the food, they will get xxx free, discounts, half-price, etc.

HTH! :)
 
On my one attachment, the one titled Bonus from Ann gives them incentive to give me lots of names and a deadline.

I just won't send them a packet without a guest list returned to me on the date or close to the date of the deadline set.

Maybe letting them know that this is a service you provide to all of your hosts now. At first I was as hesitant as they were. Now, it is just as automatic as sending out a host packet. Once I stopped hesitating and just made it a part of my routine (like asking for directions!) it became easier.

My last 2 hosts however, have not been enticed!! One sent me 17 names and the last, a whopping 10 names!!! I have host coached one and the other, I still have to coach. I have more names to suggest to her from the last party she did with me. Although it was 3 years ago, maybe it will jar her memory.

I also save these guest lists to refer back to with past hosts when they rebook. When I mention some names, it is like a V-8 moment...they totally forgot about that aquaintance.
 
When you call her at work, and they ask you to hold, ask if she has voice mail (almost everyone has voice mail). Then leave a message that says: " Hi_____________, wow this is sure a busy time for you. I know you are swamped right now, but I really do need to button down this show--it's hard on my business if I don't know if I'm working or not. I've attempted to contact you on several occasions, and it's just not happening--please be open with me--is this show going to happen? I need a couple of days to prepare for my shows, so if I don't hear from you tonight with a location and menu choices, I'll assume you want to reschedule for a later date. I have several other options for that day, and I need to finalize my calendar. I am looking forward to our show, but please let me know for sure if it's on for this weekend or not. thanks. If I don't hear from you, I'll contact ___________ (the past hostess and explain to her that the host special for this month is not available to her after all". This works every time--because the past host wants her special 9 times out of 10. You're not "tattling" on the new host, just informing.

This is your business--who's running it? I know we all need the bookings and shows, but this woman is being ridiculous. Go to the game with your family and have a good time.
 
great message nanisu :)
 

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