Ginger428
Gold Member
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Ginger428 said:Got my SAT products today!! Was soooo excited to play with my new toys!!! Went to take the Micro Scraper from the package & it BROKE IN HALF!!!:cry: :cry: :cry: Now there is a 2 hour call back for HO.... Hope no one else has any problems....
pamperedposey said:I hate to tell you it probably isn't just a fluke. My Director told me the exact same story yesterday about her micro scraper. She was pulling it out and it snapped in half.
PC Nut said:How do you check delivery status of your SAT Products?
heat123 said:Hmm, that sucks Ginger! I pulled mine out of the bag intact, I hope it doesn't break on me!
Ginger428 said:Just got my second one from HO, took it out of the bubble envelope....& before I could get the plastic open IT BROKE IN HALF!!!! I'm starting to think its me! I'm gonna call them & tell them they can have both of them back still in the plastic....:cry:
janetupnorth said:Just out of curiosity - is it REALLY cold by you?
If you just brought it in after being on a cold truck for a few days the temperature change combined with pressure might have made it snap.
Next time make sure your package warms up before you open it...
(I might be off but a guess...)
PCMelissa said:I like the look of the new scrapers. I am very new- what does SAT stand for?
riggs62 said:I used mine once, put it in the dishwasher, pulled it out and it was limp!!! I have yet to call HO yet. But this is going to be a serious problem. It broke from the dishwasher?
pamperedposey said:It was the Mega Scraper that was back ordered, but my Sample Package came and my Micro Scraper was missing. I did an adjustment, but who knows when it will get here.
If your Micro Scraper breaks in half, please contact our customer service team at HO to file a claim and request a replacement. We apologize for any inconvenience this may have caused.
No, we have not received any widespread reports of the Micro Scraper breaking in half. However, if you do experience this issue, please let us know so we can investigate and make any necessary improvements.
Typically, it takes about 2 hours for a call back from HO regarding a broken Micro Scraper. However, this may vary depending on the volume of claims and the availability of the replacement product.
Yes, all SAT products come with a warranty. If your Micro Scraper breaks within the warranty period, please contact our customer service team for a replacement.
If you need a temporary replacement for your broken Micro Scraper, you can use a small spoon or fork as a makeshift scraper until you receive your replacement product. We apologize for the inconvenience and appreciate your understanding.