Sales Killer #2: How to Avoid Talking Too Much and Improve Sales | Chef Success

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Discussion Overview

This thread explores the challenges of talking too much during sales interactions, particularly in the context of recruiting for Pampered Chef. Participants share their personal experiences and strategies for encouraging client engagement through questioning.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, expresses concern about talking too much during recruiting and seeks advice on effective questions to ask clients.
  • Another participant shares a humorous acknowledgment of their tendency to "vomit" information when recruiting, indicating a desire to improve.
  • Several users mention specific questions they use to engage clients, such as inquiries about hobbies, meals, and personal aspirations.
  • One participant describes a technique of covering their mouth while on the phone to encourage others to speak more, highlighting their struggle with talking too much.
  • Another participant shares a game called "Ask Me Anything" that helps keep the focus on the client rather than the consultant during interactions.
  • One participant mentions a book that emphasizes a consultative approach to sales, suggesting it helps shift focus from the consultant to the client's needs.

Areas of Agreement / Disagreement

Views differ on the best strategies for managing conversation during sales interactions, with no clear consensus on a single effective approach.

Contextual Notes

Participants are primarily consultants sharing personal experiences and techniques related to sales and recruiting within the Pampered Chef community.

Who May Find This Useful

Consultants looking to enhance their sales techniques and improve client engagement may find the shared experiences and strategies relevant.

C
ChefBeckyD
Gold Member
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From this thread http://www.chefsuccess.com/f3/top-10-sales-killers-41559/#post516831
Sales Killer #2: Talking too much. When you're talking, you're telling. When you ask questions to get clients talking about their needs, you're selling; you're finding out what they want to own. Only then can you guide them to the right product or service.I think I talk to much - especially with recruiting.What are some of the questions you use to get people talking and to help guide them?
 
I tend to have vomit of the mouth when recruiting too.....I just have so much that I love & want to share, LOL!
Love to hear the responses...
 
  • Thread starter
  • #3
Yeah - Lacy and I need to know - because we have a date at Leadership....and in Miami, so we have to kick this recruiting thing into gear!
 
That's right Becky:D
I'm going to work on my dream board tonight---I got one of those tourist books for Miami at conference to cut pics out of:thumbup:
 
I do that too. If I'm talking on the phone to someone, I literally cover my mouth and let them answer and talk. In person, I just keep repeating in my head "be quiet, be quiet, be quiet." It's still hard for me though.:blushing:
 
Here's a book I highly recommend! It teaches what my mentor terms "The Consultative Approach."I truly believe it is essential to anyone in sales. Teaches you how to make sure that the transaction is a win-win for everyone!http://www.amazon.com/gp/product/0446695181/?tag=pfamazon01-20
 
  • Thread starter
  • #7
CyndiWilliams said:
Here's a book I highly recommend!

It teaches what my mentor terms "The Consultative Approach."

I truly believe it is essential to anyone in sales. Teaches you how to make sure that the transaction is a win-win for everyone!

http://www.amazon.com/gp/product/0446695181/?tag=pfamazon01-20
Click to expand...

Thanks Cyndi! I just went and read an exerpt from the book - it looks really good!
 
ChefBeckyD said:
From this thread http://www.chefsuccess.com/f3/top-10-sales-killers-41559/#post516831
Sales Killer #2: Talking too much. When you're talking, you're telling. When you ask questions to get clients talking about their needs, you're selling; you're finding out what they want to own. Only then can you guide them to the right product or service.I think I talk to much - especially with recruiting.

What are some of the questions you use to get people talking and to help guide them?
Click to expand...
1. What do you like to do for fun?
2. What did you have for dinner last night?
3. Do you have kids at home? Pets?
4. If someone just handed you $500, how would you spend it?
5. What is your favorite thing to cook? ...or bake? ...or do you like to eat out?
6. What do you want to be when you grow up? (Always gets a little chuckle).
 
ChefBeckyD said:
Thanks Cyndi! I just went and read an exerpt from the book - it looks really good!
Click to expand...

You are very welcome. :)

The main thing that that book teaches is how to keep the focus off of "you" and, instead, focus on what the customer needs/wants. When you do that, coming up with the questions to ask becomes easier.

Pampered Chef has MANY MANY Solutions... We, as Consultants, just need to determine what the guests "needs" are and help provide the appropriate solutions to meet those needs. (IMHO)

Happy Tuesday,
Cyndi
 
ChefBeckyD said:
From this thread http://www.chefsuccess.com/f3/top-10-sales-killers-41559/#post516831


Sales Killer #2: Talking too much. When you're talking, you're telling. When you ask questions to get clients talking about their needs, you're selling; you're finding out what they want to own. Only then can you guide them to the right product or service.


I think I talk to much - especially with recruiting.

What are some of the questions you use to get people talking and to help guide them?
Click to expand...

OH crud, I'm in trouble. I talk a lot!!
 
Kris gave me a great game/idea for NOT vomitting on folks at my shows....she does the "Ask Me Anything" game AND as she answers their question with a short answer and then another question.....
EXAMPLE:
guest-How much money do you make?
Meg-I make enough to pay our mortgage....how much would you need to make?

It keeps the attention on them, not you!
 

Frequently Asked Questions

What is Sales Killer #2 in the context of direct sales?

Sales Killer #2 refers to the common mistake of talking too much during sales presentations or conversations, which can overwhelm potential customers and hinder the sales process. It emphasizes the importance of listening and engaging in a two-way conversation.

How can I improve my listening skills during sales conversations?

To improve your listening skills, practice active listening by focusing fully on the speaker, avoiding interruptions, and asking clarifying questions. This shows your customers that you value their input and helps you tailor your pitch to their specific needs.

What are some strategies to avoid talking too much in sales?

Some effective strategies include preparing open-ended questions to encourage dialogue, setting a time limit for your presentation, and regularly checking in with your customer to gauge their interest and understanding throughout the conversation.

How does talking too much affect my sales performance?

Talking too much can lead to disengagement from potential customers, as they may feel overwhelmed or not heard. This can result in missed opportunities, as customers may not fully understand the benefits of the product or feel a connection to the salesperson.

What role does body language play in effective communication during sales?

Body language plays a crucial role in communication, as it can convey confidence, openness, and engagement. Maintaining eye contact, using appropriate gestures, and adopting an open posture can enhance your message and encourage a more interactive conversation with potential customers.

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